Every IT organization would like to reduce the number of incidents they experience. The rewards for achieving this are substantial: fewer business disruptions, lower IT costs, and the ability to concentrate talent on growth and innovation.
However, with your organization experiencing ever-increasing complexity, where do you start? In this webinar, Joe Foley, Director of IT Business Analytics Services, and Jim Henaghan, Solutions Consultant, speak about the experiences of companies like yours. Topics that will be covered include:
- Proactive analytics-driven incident reduction strategies that target the highest impact problem hot spots
- How Machine Learning models can help predict incidents and reduce incident volume
- Using analytics to bring together siloed teams and standardize on best practice processes
- How text analytics techniques can help extract insights trapped in unstructured data