How to Leverage NLP for Smarter Incident Management

Presented by

Abhijeet Joshi, Senior Product Manager, and Joe Foley, Director of Business Analytics, Numerify

About this talk

How can you leverage Natural Language Processing (NLP) techniques to make sense of the human-generated incident data? There is a treasure trove of insights in the text descriptions entered into your incident tickets regarding common symptoms, root causes, and resolutions. However, with thousands of incidents generated weekly, it can be hard to manually extract these insights and make them available to your Incident teams. Join Abhijeet Joshi, Senior Product Manager, and Joe Foley, Director of Business Analytics, to learn how organizations like yours: - Achieve Smart Incident Management with AI-Powered Analytics - Leverage NLP to help make sense of large volumes of unstructured text descriptions - Identify related incidents using Incident Topic Clustering - Benefit from using Topic Clustering for Smart Incident Management
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Numerify provides IT leaders with a comprehensive system of intelligence for end-to-end visibility into their Plan-Build-Run activities. The suite of analytical applications span project planning, software development, and service and asset management. The company’s cloud-based platform includes full data orchestration, IT-specific business models, and a complete spectrum of analytical capabilities. Numerify provides IT business analytics applications to leading organizations, including companies ranked in the top 5 across 10 major industries. For more information, visit www.numerify.com or follow @numerify.