Best Practices for Turbocharging ITSM with AI and Analytics

Presented by

Dennis Drogseth, VP of Research at EMA & Ben Sapp, Insights Architect at Numerify

About this talk

Your business needs are constantly evolving … how about the IT Services that support them? Many innovative IT organizations are finding that a continuous improvement model is very applicable to ITSM, too. AI, analytics and advanced forms of automation are critical to improving your ITSM environment and its impacts on both IT and business outcomes. However, without end-to-end visibility into your IT processes it can be hard to identify and prioritize these areas of investments. By leveraging analytics effectively, IT organizations are quickly and easily able to identify low hanging fruit in optimizing existing ITSM investments. A recent Forrester study found that Numerify customers saved more than $4M over 3 years by better leveraging AI-powered IT Business Analytics. How can you evolve your existing ITSM investments with AI and Analytics? Join Dennis Drogseth, VP of Research at EMA, and Ben Sapp, Insights Architect at Numerify, as they speak about the latest trends and experiences of companies like yours. Topics of discussion will include: - The evolving role and importance of ITSM in governance and cost reduction - Bringing AI, automation, and ITSM together - Planning for what’s needed: How to make it all work - Case studies from leading IT teams
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Numerify provides IT leaders with a comprehensive system of intelligence for end-to-end visibility into their Plan-Build-Run activities. The suite of analytical applications span project planning, software development, and service and asset management. The company’s cloud-based platform includes full data orchestration, IT-specific business models, and a complete spectrum of analytical capabilities. Numerify provides IT business analytics applications to leading organizations, including companies ranked in the top 5 across 10 major industries. For more information, visit or follow @numerify.