Driving resiliency & high velocity in IT Operations through AI-powered Analytics

Presented by

Troy DuMoulin, VP R&D at Pink Elephant and Joe Foley, Insights Architect at Numerify

About this talk

Are you trying to adapt your incident management processes to respond to the current crisis? With so many employees working remotely, your business depends on reliable IT applications and services to keep your operations functioning, your employees productive, and your customers happy.  At the same time, incident responders must deal with the inevitable surge of incidents that such a sudden and drastic change in your organization’s operating model will bring. During this period of disruption, organizations are relying on their IT departments and suppliers to deploy digital engagement platforms and applications at increasing speed, while at the same time requiring stable operations and increased availability.  At the same time, while high availability is an expectation of digital services, it is a reality of life that, in the face of volatility, complex systems have inherent flaws that will inevitably cause service disruption. How can ITIL 4 High Velocity IT paired with AI-powered analytics help you continuously adapt and respond to any crisis? Join our special guest Troy DuMoulin, VP R&D at Pink Elephant and member of the global ITIL 4 architect team and co-author on the ITIL 4 Foundation publication, and Joe Foley, Insights Architect at Numerify as they discuss the latest techniques and experiences of organizations like yours. Join the webinar to learn how to: - Leverage “ITIL 4.0 High Velocity IT” principles that can help manage volatility with a high level of resilience - Use AIOps techniques in incident and problem management to improve service resiliency - Use Natural Language Processing to keep your incident responders productive and reduce minor incident volume - Mitigate the risk of major incidents & better predict change failure with Machine Learning
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Numerify provides IT leaders with a comprehensive system of intelligence for end-to-end visibility into their Plan-Build-Run activities. The suite of analytical applications span project planning, software development, and service and asset management. The company’s cloud-based platform includes full data orchestration, IT-specific business models, and a complete spectrum of analytical capabilities. Numerify provides IT business analytics applications to leading organizations, including companies ranked in the top 5 across 10 major industries. For more information, visit www.numerify.com or follow @numerify.