How to Use AI & Analytics to Reduce IT Incident Volume in 2020 & Beyond

Presented by

Joe Foley, Director of Business Analytics at Numerify

About this talk

It should be the goal of every IT organization to reduce the number of incidents they experience in 2020. But with organizations experiencing ever-increasing complexity, where do you start with trying to reduce IT Incidents? It can be hard to know with service delivery fragmented across multiple systems, processes, geographies, and providers. These silos of teams and data lead to a lack of visibility, process inefficiencies, and knowledge gaps. Join Numerify Director of IT Business Analytics Joe Foley as he shares AI-powered, analytics-driven best practices and strategies that will help you reduce incident volume and improve customer satisfaction in 2020 and beyond. Topics Joe will cover include: • Proactive analytics-driven incident reduction strategies that target the highest impact problem hot spots • How Artificial Intelligence & Machine Learning models can help predict incidents and reduce incident volume • Using analytics to bring together siloed teams and standardize on best practice processes • How text analytics techniques can help extract insights trapped in unstructured data

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Numerify provides IT leaders with a comprehensive system of intelligence for end-to-end visibility into their Plan-Build-Run activities. The suite of analytical applications span project planning, software development, and service and asset management. The company’s cloud-based platform includes full data orchestration, IT-specific business models, and a complete spectrum of analytical capabilities. Numerify provides IT business analytics applications to leading organizations, including companies ranked in the top 5 across 10 major industries. For more information, visit or follow @numerify.