Every IT organization would like to reduce the number of incidents they experience. The rewards for achieving this are substantial: fewer business disruptions, lower IT costs, and the ability to concentrate talent on growth and innovation.
However, with your organization experiencing ever-increasing complexity, where do you start? In this on-demand webinar, Joe Foley, Director of IT Business Analytics Services, and Jim Henaghan, Solutions Consultant, speak about the experiences of companies like yours. Topics that will be covered include:
- Proactive analytics-driven incident reduction strategies that target the highest impact problem hot spots
- How Machine Learning models can help predict incidents and reduce incident volume
- Using analytics to bring together siloed teams and standardize on best practice processes
- How text analytics techniques can help extract insights trapped in unstructured data