We asked Destiny Bertucci, Head Geek at SolarWinds, her opinion on how roles and responsibilities within the IT team and wider business will change in 2017. As IT professionals are being constantly subjected to change as we move into the new year, Destiny explains how the ability to quickly learn new IT concepts and skills, and adopt a ‘shared responsibility’ culture will be more important than being an expert in any one technology.
We recently spoke to Patrick Hubbard, Head Geek at SolarWinds, to get his thoughts on IoT security including; why there is a such a disconnect with the importance of security in IoT, how the IT professional might implement protective measures to their network and what corporate standards he thinks might be driven by IoT over the next few years.
Jeremy Morley, Chief Geospatial Scientist, Ordnance Survey
Driverless vehicles are a thing of the present. At an on-the-road demo of a driverless tractor using Ordnance Survey's mapping systems to navigate, EM360° had the opportunity to interview Ordnance Survey's Chief Geospatial Scientist, Jeremy Morley, and get his speculation on the future of autonomous vehicles.
Ralph Echemendia, 'The Ethical Hacker' at CCExpo 2016, on behalf of Interactive Intelligence
At the Customer Cloud Expo 2016, EM360° interviewed cybersecurity expert, Ralph Echemendia to mine his insights as to what the biggest vulnerabilities in cybersecurity are today. Ralph was speaking at the event in association with Interactive Intelligence to warn enterprises of poor practices and to encourage them to review their approach to security.
Ralph Echemendia is a world-renowned cyber security expert, known internationally by his alter ego “The Ethical Hacker.” He uses his talents and expertise to educate various institutions as well as protect companies and celebrity names. Ralph has played a pivotal role in the research and development of various key security technologies. His portfolio of work and reputation as a leading professional across several industries has landed him the credibility to make appearances on CNN, Fox News, USA Today, and Forbes, to name a few.
Following his work as an Information Security Executive for Terremark Worldwide (acquired by Verizon in 2011) in Miami, Ralph took his talents to Hollywood, California.
He actively works with award-winning Director Oliver Stone as a technical supervisor on films such as the upcoming release of Snowden.
Nick Burrows, Proposition Development Director at Alternative Networks
EM360° spoke to Nick Burrows, Proposition Development Director at Alternative Networks, who identifies some of the most common challenges that organisations face today, including low resistance to cybercrime; the inability to change; and a lack of resilience to disasters.
At IP EXPO 2016: Jean Turgeon, Chief Technologist at Avaya tells EM360° his views on the evolution of IoT and how CxOs will need to adjust their infrastructure and workflows should they want to bring IoT into their business strategy.
With the rise in popularity of cloud services, are colocation providers still in demand?
Greg McCulloch, CEO at Aegis Data speaks to EM360° to answer this question and also provides his perspective on the 'Brexit' decision and how it might affect British organisations.
Organisations are beginning to catch on to the paperless trend, as the benefits of streamlining traditionally paper processes via a digital content management system, make themselves apparent. But what are the challenges to reaching this paperless nirvana? Julian Cook discusses the challenges and benefits.
Daniel Horton, Technical Manager at Parker Software
Is automation anxiety a 'thing'? Or is it just a buzzword?
EM360° talks to Parker Software's Technical Manager, Daniel Horton to find out what this term is all about and whether there really is anything to panic about.
Jon Arnold, Principal at J. Arnold & Associates; Mike Cavanaugh, Director of Solution Architecture at SPS
Today's collaboration solutions provide businesses with powerful capabilities to make their employees more productive than ever before. The technologies, however, are complex and constantly evolving, and present difficult choices for IT decision makers. To break this down, veteran technology analyst Jon Arnold interviews Mike Cavanaugh, Director Solution Architecture with SPS, and together they review the various collaboration solutions for businesses to consider, along with the role system integrators play to deploy them effectively.
One of the biggest problems that IT leaders have is in managing all the legacy hardware-based PBX systems. They’re very complex to manage, they’re very expensive to setup and configure and they don’t provide the flexibility that most organisations are looking for.
Watch the video above to see Enzo Signore, CMO at 8×8, discuss how Enterprise Communications as a Service can enable organisations to overcome this issue and get the flexibility they need with their communications, to run their business at customer speed.
Anthony Dina, Director of Enterprise Technologists at Dell
Dell invites their partners Intel and Cloudera to discuss the most prevalent Big Data trends and also how issues surrounding information security are being identified and solved. Anthony Dina hosts, joined by security expert Sam Heywood (Cloudera) and Head of Big Data strategy, Brandon Draeger (Intel).
Dave Atherton, Head of Customer Services at AO.com; David Wilson, Head of IT at AO.com
AO.com, the award winning UK online retailer which specialises in household appliances, was clear on the right ingredients, but it needed the right technology to deliver them to its customers. The first step on this journey was deciding who to buy the technology from, and there started the relationship with Interactive Intelligence.
With the implementation of the Interactive Intelligence Customer Interaction Center (CIC) AO.com know exactly at which part of the journey a customer is and can interact with them accordingly. AO.com can now detect if a customer is ringing on the day of their delivery. If they are, there is a 90 percent chance they want to find out what time their new washing machine or oven will be arriving. To save the customer spending time waiting to speak to an operator, AO.com automatically tells the customer what their delivery time is. This result is a 50 percent drop out at this point as this information is exactly what customers wanted to find out.
David Atherton, Head of Customer Service at AO.com commented “It is a great service, as the customer gets the information they need without having to ask and it works for us as it leaves the agents free to deal with customers who do need to speak to somebody. It is a self-service programme to empower the customer to have access to as much info as they can without having to wait unnecessarily.”
The right ingredients are foundational to a high-quality customer experience. Define your objectives, clearly communicate them, take into account the entire customer journey, plan for the future, then revise the plan as needed based on results.
The measurements help ensure you meet your objective, the ingredients are essential to success.
Philip Carnelley, Research Director at IDC; Rob Bamforth, Principal Analyst at Quocirca; Mark Burgess, Independent Researcher
With a record number of visitors at this year’s IP EXPO Europe, there was quite a hubbub of activity spread across the six IT events at the Excel, London.
EM360° caught up with a few key speakers and analysts from research firms IDC and Quocirca at the event and captured their views on how they see things emerging for the Internet of Things – a hot topic in the room.
Featuring Rob Bamforth, Prinicpal Analyst at Quocirca; Philip Carnelley, Research Director at IDC; and Mark Burgess, founder of CFEngine and independent infrastructure analyst, who closed Day 1 with his keynote ‘Thinking in Promises for an Internet of Things’.