Hi [[ session.user.profile.firstName ]]

Empowering the Connected Colleague

When UK shoppers were asked by PwC what was the most important attribute of the in-store experience, 64% responded saying a colleague with a deep knowledge of the store’s product range. This statistic only increases to over 75% when quizzing US and Chinese shoppers.

In this webinar, we’ll be joined by Dave Abbott, Head of In-store at Dune, Colin Pike, Senior Key Account Manager - Retail, Datalogic and Jacky Broomhead, Market Development Manager - Apparel at GS1 UK to discuss various technologies being used to bridge the knowledge gap between in-store and online retailing.

Key takeaways
• How can both colleagues and technology improve the in-store customer experience?
• What technologies are being used by retailers in store to empower their colleagues?
• How easy are these devices to adopt by organisations?
• The importance of being agile.
• Why are retailers adopting Android devices over Windows?
Recorded Nov 30 2017 61 mins
Your place is confirmed,
we'll send you email reminders
Presented by
Moderator - Caroline Baldwin, Speakers - Dave Abbott, Colin Pike & Jacky Broomhead
Presentation preview: Empowering the Connected Colleague

Network with like-minded attendees

  • [[ session.user.profile.displayName ]]
    Add a photo
    • [[ session.user.profile.displayName ]]
    • [[ session.user.profile.jobTitle ]]
    • [[ session.user.profile.companyName ]]
    • [[ userProfileTemplateHelper.getLocation(session.user.profile) ]]
  • [[ card.displayName ]]
    • [[ card.displayName ]]
    • [[ card.jobTitle ]]
    • [[ card.companyName ]]
    • [[ userProfileTemplateHelper.getLocation(card) ]]
  • Channel
  • Channel profile
  • The workplace of the future Jan 23 2019 3:00 pm UTC 75 mins
    Moderator - Caroline Baldwin
    Steve Jobs has a lot to answer for. The humble smartphone has provided connectivity, productivity and entertainment beyond our wildest dreams in little over a decade. But the rate at which this device has come into our lives and changed the way we communicate, watch television, shop, bank and work has had a huge impact on businesses all over the word.

    End users are putting pressure on their IT department like never before, demanding flexibility and a seamless experience on their work laptops, tablets and mobiles. Not to mention that nearly every employee has their own smartphone, so why can’t they use that powerful computer in their pocket to do their job.

    The seamless experience of using apps like Uber, Spotify and Monzo in everyday life has conditioned end users to want that same experience during their hours of work. But IT needs to have a stable, standardised platform to enable these devices to work within the secure perimeters of business.

    In this webinar we address the key issues surrounding mobility and productivity and what the office of the future may look like. We also take a look at the changing role of the CIO and how the job used to be about “keeping the lights on”, but now has wider implications for a retailer’s overall digital strategy.

    We ask:
    • Bring-Your-Own-Device (BYOD) was the hottest buzzword five years ago, but where are we now in terms of employees using their own mobiles to perform tasks within the workplace?
    • What does the workplace of the future look like?
    • How can retailers use solutions such as the cloud and virtualisation to make their employees’ lives easier?
    • How do organisations de-mystify printing in a digital workplace? How can retailers make the simple experience of hitting ‘print’ easy and seamless for their workers?
    • How has the role of the CIO changed in recent years?
  • The subscription economy: the opportunity for retail Dec 5 2018 3:00 pm UTC 75 mins
    Moderator - Caroline Baldwin, Speakers - Jim Buckle, Oliver Bridge
    Subscription isn’t new. Consumers have been signing up to their favourite magazines for years to ensure they don’t miss a single copy. But in the early 2000s the idea of signing up to get the latest films on DVD sent to you through the post took off and LoveFilm transformed the way consumers rented films… that is until streaming services took hold and transformed the industry all over again.

    But several other businesses have taken hold over the last decade – Graze and Birchbox continue to go from strength to strength, proving customer loyalty is intrinsically linked with a great product and excellent service.

    But what is the opportunity for retailers? In this webinar we will discuss how retailers can capitalise on the subscription economy.

    Former board member and MD of LoveFilm, Jim Buckle will discuss how he delivered 8x subscriber growth and led the business to a successful exit via a trade sale to Amazon in 2011. Now, COO at Feelunique he will also share his thoughts on how retailers can capitalise on the subscription trend. Join Feelunique, Essential Retail and razor blade subscription company, Cornerstone, to learn all about the subscription opportunity.

    We ask:
    •Where has the subscription boom come from?
    •What does a good subscription service look like in 2018?
    •How can retailers use subscription to their advantage?
  • Attracting & Retaining Retail Technology Talent Recorded: Oct 23 2018 63 mins
    Moderator - Caroline Baldwin, Speakers - Peter Donlon, Rose Carey & Steve Mader
    In this webinar, we will discuss how retailers can attract and retain talented technology workers in an ever-increasing digital world. Ten years ago, technology and IT were lumped in together as the people who “kept the lights on” in the retail world. Now, as more and more customers digitise their shopping journeys, retailers have woken up to realise exactly how important their technology and IT workers are.

    But in the meantime, little-known companies like Google, Facebook and Apple have become the career goal for many technologists entering the industry. A little late to the game, retailers must convince this pool of talent that retail is a great place to work.

    We ask:

    •Where do you find retail technology workers?
    •How do you compete with the tech giants to convince technologists that retail is a good career path?
    •How do you retain talent within your organisation?
    •How can retailers mitigate against Brexit when it comes to accessing the very best talent?
  • How to Deliver a Truly Connected Customer Journey Recorded: Oct 18 2018 64 mins
    Moderator - Caroline Baldwin, Speakers - Paul Hornby, Kareena Uttamchandani,Ryan Davies, Karine Cardona-Smits
    Today’s digital-savvy customers expect to be able to buy on their terms - how they want and whenever they want. This is good news for retailers because customers who buy across multiple channels are more loyal and spend more. But in order to win and retain these customers, retailers need to create a seamless and holistic experience at every customer touchpoint, and many are falling short of realising this to its full potential and failing to meet rapidly rising customer expectations.

    On this webinar, we will discuss how retailers can rise to this challenge by developing a deep understanding of their customers’ needs and expectations across the entire customer journey, break down organisational silos, and deliver seamless and connected journeys that delight customers and drive business growth.

    On this webinar you will:

    - Learn how to develop a thorough understanding of your customers
    - Learn how retailers are breaking down silos and using cross-channel analytics
    - Understand how to create a shared vision organisation-wide
  • Sainsbury's launches 'scan and go' store in Clapham Recorded: Aug 13 2018 2 mins
    Moderator - Caroline Baldwin
    Sainsbury's rolls out its 'scan and go' technology in Clapham North store in London.
  • Luxury Redefined Recorded: Aug 6 2018 3 mins
    Moderator - Caroline Baldwin
    The very idea of “luxury” is evolving, and brands must innovate with new models, services and marketing strategies in order to compete with premium and lower-priced retailers that are now filling the values that luxury brands used to exclusively own.
  • Video: Essential Retail & The Omnichannel Survival Guide Chapter Ten Recorded: Aug 3 2018 13 mins
    Moderator - Caroline Baldwin, Speaker - Chris Tanner, Richard Auden & Andrew Busby
    Essential Retail tackles chapter ten of The Omnichannel Survival Guide – Think Bigger Than Your Brand. In this video, watch editor, Caroline Baldwin, interview Chris Tanner, founder of Brightpearl, Richard Auden, owner of Lush Longboards, Andrew Busby, CEO of Retail Reflections, and Clifton Vaughan, director of Natural Baby Shower.
  • Video: Essential Retail & The Omnichannel Survival Guide Chapter Nine Recorded: Jul 19 2018 11 mins
    Moderator - Caroline Baldwin, Speakers - Chris Tanner & Lee Adams
    Essential Retail tackles chapter nine of The Omnichannel Survival Guide – Reporting Analytics & Insights. In this video, watch editor, Caroline Baldwin, interview Chris Tanner, founder of Brightpearl and Lee Adams, founder of Open 24 Seven, as they discuss how retailers can improve their businesses using eCommerce analytics.
  • Video: Essential Retail & The Omnichannel Survival Guide Chapter Eight Recorded: Jul 19 2018 8 mins
    Moderator - Caroline Baldwin, Speakers - Chris Tanner & Lee Adams
    Essential Retail tackles chapter eight of The Omnichannel Survival Guide – Omnichannel Inventory Management. In this video, watch editor, Caroline Baldwin, interview Chris Tanner, founder of Brightpearl and Lee Adams, founder of Open 24 Seven, as they discuss the inventory challenges facing omnichannel retailers.
  • Essential Retail & The Omnichannel Survival Guide Chapter Seven Recorded: Jun 28 2018 8 mins
    Moderator - Caroline Baldwin, Speakers - Chris Tanner & Lee Adams
    Essential Retail tackles chapter seven of The Omnichannel Survival Guide – Accounting For Omnichannel Retail. In this video, watch editor, Caroline Baldwin, interview and Chris Tanner, founder of Brightpearl and Lee Adams, founder of Open 24 Seven, as they discuss the challenges SMEs have when digitising accounting.
  • Essential Retail & The Omnichannel Survival Guide Chapter Six Recorded: Jun 28 2018 11 mins
    Moderator - Caroline Baldwin, Speakers - Derek O’Carroll, Mark Mikkelson & Chris Drive
    Essential Retail tackles chapter six of The Omnichannel Survival Guide – After The Sale. In this video, watch editor, Caroline Baldwin, interview and Derek O’Carroll, CEO of Brightpearl, Mark Mikkelson, founder of Shiptheory, and Chris Drive, head of marketing at Selwood Products.
  • #RBTE2018 Video Interview: The industry's biggest tech challenge Recorded: Jun 25 2018 2 mins
    Moderator - Caroline Baldwin
    Essential Retail’s editor, Caroline Baldwin, takes to the floor at RBTE, asking industry experts their opinion on the biggest challenges facing retailers today.
  • #RBTE2018 Video Interview: Start-up Safari vox-pop Recorded: Jun 25 2018 3 mins
    Moderator - Caroline Baldwin
    Essential Retail’s editor, Caroline Baldwin, chats to the companies which featured at RBTE’s Start-up Safari. She asks what they think retailers are struggling with when it comes to retail technology.
  • #RBTE2018 Video Interview: Omnishambles - retail technology buzzwords Recorded: Jun 18 2018 17 mins
    Moderator - Caroline Baldwin, Speaker - Howard Saunders, Darren Williams & Andrew Busby
    Watch Essential Retail's editor, Caroline Baldwin, chat about retail technology buzzwords with Howard Saunders, founder of 22nd&5th, Darren Williams, founder of DW Exec and former MD of T2, and Andrew Busby, founder of Retail Reflections. Is the industry in a state of omnishambles?
  • #RBTE2018 Video Interview: Caroline Philipson, head of store development, Ann Su Recorded: Jun 13 2018 13 mins
    Moderator - Caroline Baldwin, Speaker - Caroline Philipson
    Watch Essential Retail's editor, Caroline Baldwin, interview Caroline Philipson, head of store development at Ann Summers, about digitally transforming the retailer’s store estate.
  • #RBTE2018 Video Interview: Daniel Bobroff, founder Coded Futures Recorded: May 31 2018 9 mins
    Moderator - Caroline Baldwin, Speaker - Daniel Bobroff
    Watch Essential Retail's editor, Caroline Baldwin, interview former investment director of Asos Ventures, and founder of Coded Futures, Daniel Bobroff, where he chats about fashion technology.
  • #RBTE2018 Video Interview: What will the retail store look like in the future? Recorded: May 31 2018 24 mins
    Moderator - Caroline Baldwin, Speaker -Dan Orteu, Dave Abbott & Craig Crawford
    Watch Essential Retail's editor, Caroline Baldwin, discuss the future of the store with Dan Orteu, COO at Anya Hindmarsh, Dave Abbott, head of in-store technology at Dune, and Craig Crawford, founder of Crawford IT and former IT strategist at Burberry.
  • #RBTE 2018 Video Interview: Graeme Derby, MD UK of Pyramid Computer Recorded: May 31 2018 10 mins
    Moderator - Caroline Baldwin, Speaker - Graeme Derby
    Watch Essential Retail's editor, Caroline Baldwin, interview Graeme Derby, MD UK of Pyramid Computer, where he discusses the digitisation of the hospitality industry.
  • Essential Retail & The Omnichannel Survival Guide Chapter Five Recorded: May 22 2018 12 mins
    Moderator - Caroline Baldwin, Speakers - Chris Dive, Mark Mikkelson, Chris Tanner& Derek O'Carroll
    Essential Retail tackles chapter five of The Omnichannel Survival Guide, interviewing Selwood Products, Shiptheory and Brightpearl.
  • Essential Retail & The Omnichannel Survival Guide Chapter Four Recorded: May 21 2018 10 mins
    Moderator - Caroline Baldwin, Speakers - Richard Auden, Clifton Vaughan, Chris Tanner & Andrew Busby
    Essential Retail tackles chapter four of The Omnichannel Survival Guide, interviewing Lush Longboards, Natural Baby Shower, Brightpearl and Retail Reflections
Essential Retail- Covering the digital revolution transforming retail
Covering breaking UK and international retail news stories from a tech perspective, Essential Retail provides clarity as the digital revolution continues to transform the retail industry and wider business landscape.

Embed in website or blog

Successfully added emails: 0
Remove all
  • Title: Empowering the Connected Colleague
  • Live at: Nov 30 2017 3:00 pm
  • Presented by: Moderator - Caroline Baldwin, Speakers - Dave Abbott, Colin Pike & Jacky Broomhead
  • From:
Your email has been sent.
or close