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Empowering the Connected Colleague

When UK shoppers were asked by PwC what was the most important attribute of the in-store experience, 64% responded saying a colleague with a deep knowledge of the store’s product range. This statistic only increases to over 75% when quizzing US and Chinese shoppers.

In this webinar, we’ll be joined by Dave Abbott, Head of In-store at Dune, Colin Pike, Senior Key Account Manager - Retail, Datalogic and Jacky Broomhead, Market Development Manager - Apparel at GS1 UK to discuss various technologies being used to bridge the knowledge gap between in-store and online retailing.

Key takeaways
• How can both colleagues and technology improve the in-store customer experience?
• What technologies are being used by retailers in store to empower their colleagues?
• How easy are these devices to adopt by organisations?
• The importance of being agile.
• Why are retailers adopting Android devices over Windows?
Recorded Nov 30 2017 61 mins
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Presented by
Moderator - Caroline Baldwin, Speakers - Dave Abbott, Colin Pike & Jacky Broomhead
Presentation preview: Empowering the Connected Colleague

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  • Empowering the Connected Colleague Recorded: Nov 30 2017 61 mins
    Moderator - Caroline Baldwin, Speakers - Dave Abbott, Colin Pike & Jacky Broomhead
    When UK shoppers were asked by PwC what was the most important attribute of the in-store experience, 64% responded saying a colleague with a deep knowledge of the store’s product range. This statistic only increases to over 75% when quizzing US and Chinese shoppers.

    In this webinar, we’ll be joined by Dave Abbott, Head of In-store at Dune, Colin Pike, Senior Key Account Manager - Retail, Datalogic and Jacky Broomhead, Market Development Manager - Apparel at GS1 UK to discuss various technologies being used to bridge the knowledge gap between in-store and online retailing.

    Key takeaways
    • How can both colleagues and technology improve the in-store customer experience?
    • What technologies are being used by retailers in store to empower their colleagues?
    • How easy are these devices to adopt by organisations?
    • The importance of being agile.
    • Why are retailers adopting Android devices over Windows?
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Covering breaking UK and international retail news stories from a tech perspective, Essential Retail provides clarity as the digital revolution continues to transform the retail industry and wider business landscape.

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  • Title: Empowering the Connected Colleague
  • Live at: Nov 30 2017 3:00 pm
  • Presented by: Moderator - Caroline Baldwin, Speakers - Dave Abbott, Colin Pike & Jacky Broomhead
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