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Empowering the Connected Colleague

When UK shoppers were asked by PwC what was the most important attribute of the in-store experience, 64% responded saying a colleague with a deep knowledge of the store’s product range. This statistic only increases to over 75% when quizzing US and Chinese shoppers.

In this webinar, we’ll be joined by Dave Abbott, Head of In-store at Dune, Colin Pike, Senior Key Account Manager - Retail, Datalogic and Jacky Broomhead, Market Development Manager - Apparel at GS1 UK to discuss various technologies being used to bridge the knowledge gap between in-store and online retailing.

Key takeaways
• How can both colleagues and technology improve the in-store customer experience?
• What technologies are being used by retailers in store to empower their colleagues?
• How easy are these devices to adopt by organisations?
• The importance of being agile.
• Why are retailers adopting Android devices over Windows?
Recorded Nov 30 2017 61 mins
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Presented by
Moderator - Caroline Baldwin, Speakers - Dave Abbott, Colin Pike & Jacky Broomhead
Presentation preview: Empowering the Connected Colleague

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  • Empowering the Connected Colleague Recorded: Nov 30 2017 61 mins
    Moderator - Caroline Baldwin, Speakers - Dave Abbott, Colin Pike & Jacky Broomhead
    When UK shoppers were asked by PwC what was the most important attribute of the in-store experience, 64% responded saying a colleague with a deep knowledge of the store’s product range. This statistic only increases to over 75% when quizzing US and Chinese shoppers.

    In this webinar, we’ll be joined by Dave Abbott, Head of In-store at Dune, Colin Pike, Senior Key Account Manager - Retail, Datalogic and Jacky Broomhead, Market Development Manager - Apparel at GS1 UK to discuss various technologies being used to bridge the knowledge gap between in-store and online retailing.

    Key takeaways
    • How can both colleagues and technology improve the in-store customer experience?
    • What technologies are being used by retailers in store to empower their colleagues?
    • How easy are these devices to adopt by organisations?
    • The importance of being agile.
    • Why are retailers adopting Android devices over Windows?
  • The living wage and retail's perfect storm Recorded: Sep 15 2016 45 mins
    Ben Sillitoe, Editor, Essential Retail; Louise Ellis, Majestic Wine; Tom Ironside, BRC; Jason Shorrock, JDA
    Essential Retail's webinar, in association with JDA Software, will assess the impact of the National Living Wage on the retail industry. The debate, which will feature Louise Ellis, head of HR at Majestic Wine, Tom Ironside, head of the business & regulation team at the British Retail Consortium, and Jason Shorrock, VP for retail strategy at JDA, will evaluate the current landscape, the challenges faced and some of the potential solutions for retailers operating in today's competitive marketplace.
Essential Retail- Covering the digital revolution transforming retail
Covering breaking UK and international retail news stories from a tech perspective, Essential Retail provides clarity as the digital revolution continues to transform the retail industry and wider business landscape.

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  • Title: Empowering the Connected Colleague
  • Live at: Nov 30 2017 3:00 pm
  • Presented by: Moderator - Caroline Baldwin, Speakers - Dave Abbott, Colin Pike & Jacky Broomhead
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