#RBTE2018 Video Interview: Maria Koutsoudakis, head of customer experience, M&S

Presented by

Moderator - Caroline Baldwin, Speaker - Maria Koutsoudakis

About this talk

Essential Retail chats to Maria Koutsoudakis, head of CX at M&S, to discuss why the retail industry is desperate to ensure customers have the best experience both online and in-store.

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