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Video: Essential Retail & The Omnichannel Survival Guide Chapter Eight

Essential Retail tackles chapter eight of The Omnichannel Survival Guide – Omnichannel Inventory Management. In this video, watch editor, Caroline Baldwin, interview Chris Tanner, founder of Brightpearl and Lee Adams, founder of Open 24 Seven, as they discuss the inventory challenges facing omnichannel retailers.
Recorded Jul 19 2018 8 mins
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Presented by
Moderator - Caroline Baldwin, Speakers - Chris Tanner & Lee Adams
Presentation preview: Video: Essential Retail & The Omnichannel Survival Guide Chapter Eight

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  • How to become a Retail CEO: Industry CEOs' top tips for rising to the top Jun 25 2020 2:00 pm UTC 60 mins
    Presenter: Caroline Baldwin. Speakers: Timo Boldt, CEO and founder, Gousto. Andrew Walker, former CEO, Eat
    Essential Retail brings you an online webinar where three CEOs share their story about the journey to their C-level roles.

    Ever imagined what it would be like to run a retailer? Or what skills you would need to progress to the top? Come armed with your questions and join this webinar on Thursday 25 June 2020 to learn from CEOs who did just that.

    Editor of Essential Retail, Caroline Baldwin, quizzes three bosses about their jobs to learn what it took to get to where they are now.

    In this webinar, you will learn:

    -The journey three retail leaders went on to become CEOs at their businesses

    -How their various backgrounds helped (or hindered!) their progression along the way

    -What their day-to-day structure looks like today

    -Skills required needed to lead a business

    -The challenges of running a retail business in today’s climate

    And plenty of advice for people wanting to work towards that role
  • Covid-19: How do we get Britain retailing again? Jun 18 2020 2:00 pm UTC 60 mins
    Moderator: Caroline Baldwin - Speakers: Jace Tyrrell - New West End Company. Iona Carter - Tracer Insight Consultancy,
    Essential Retail brings you a webinar to share some practical tips on how the retail industry can safely get back on its feet after lockdown.

    While stores are beginning to act on plans to reopen up and down the country, the virus has not disappeared and is as dangerous as ever. Retailers who have spent many years developing innovative technology to improve customer experience within the store, will be now thinking sombrely about how to reassure shoppers regarding the safety of shopping on our high streets once more.

    But how do you control the retail environment to protect staff and customers while making shopping a pleasurable activity?

    In this webinar, sponsored by Avoira, you will learn:
    •What changes are retailers having to put in place to re-open stores and weather the coronavirus storm?
    •How have consumer shopping habits changed since lockdown and how do retailers need to address these changes?
    •What are the top health and safety technologies and procedures which need to be put in place to ensure consumer safety in store?
  • The future of the store post-Covid-19 Jun 11 2020 2:00 pm UTC 60 mins
    Moderator: Caroline Baldwin - Speakers: Simon Phelps: European Sales and Marketing Director, ITL Group
    The world is beginning to pick itself up again following the rapid spread of coronavirus. Many countries are coming out of lockdown and beginning to learn what the new normal will look like going forward. Retail is such a crucial pillar of the UK economy, the industry is desperate to re-open high streets up and down the country. But when we do open the doors of our retail stores again, what will they look like? And will shopping ever be quite the same as it once was?

    After weeks of being forced to stay at home, the UK is beginning to think about how it may reopen non-essential retail businesses such as fashion, while adhering to strict social distancing. And many retailers must be asking themselves how they intend to meet the demand of the new post-Covid-19 shopper while ensuring their safety in store as we remain in the recovery stages of coronavirus?

    Join this Essential Retail webinar, sponsored by ITL Group, as we try to predict what the future of the store may look like in a post-Covid-19 world.
    In this webinar we will discuss:

    •What retail stores may look like as
    •Has Covid-19 put the brakes on any future of the store technology developments?
    •What are the latest technologies retailers can use to help the industry reopen stores? Have any new technologies come to light which will help us reopen stores?
    •How existing technologies such as RFID can be used in stores to improve customer experience and engage consumers in a post-Covid-19 world.
  • #RetailEXPOVC Joint Webinar: Pizza Hut Digital Ventures + IGD Recorded: Apr 30 2020 62 mins
    Tristan Burns, Analytics Lead, Pizza Hut Digital Ventures and Ben Miller, Insight Services and Events Director, IGD
    15:30-16:00 CASE STUDY: Catering to the world – Pizza Hut's global eCommerce solution
    Pizza Hut is a global brand that is loved in many countries around the World but the rise of e-commerce has resulted in an inconsistent online shopping and brand experience. Pizza Hut Digital Ventures is now building and scaling a consistent global e-commerce experience that our customers love.
    • Expansion to international markets and adapting to local needs while keeping the brand experience the same
    • How to optimise site performance in larger markets and use gained insights in smaller markets
    • Improving conversion by increasing site speed and uptime performance
    • Data driven optimisation of the basket size
    Speaker: Tristan Burns, Analytics Lead, Pizza Hut Digital Ventures

    16:00-16:30 Predicting the “new normal” – what will retail look like post COVID-19?
    What will the world of retail look like once the COVID-19 pandemic is over? It’s the million-dollar question, yet even Nostradamus would struggle to give a give clear view from where we are right now. To help companies plan, IGD has developed a set of 10 hypotheses, covering the impact on society, shoppers and grocery retail. In his session Ben will discuss each hypothesis, the evidence that has led to its creation, and what might come next.
    Ben Miller, Insight Services and Events Director, IGD
  • #RetailEXPOVC: Women in Retail Recorded: Apr 30 2020 63 mins
    Moderator: Eleanor Dallaway, Editorial Director, Essential Retail. Speakers: Chloe Bebbington. Helen Galletley, Eiko Kawano
    Join this Essential Retail webinar panel, part of the #RetailExpoVC, which brings together retailers and brands to celebrate gender diversity, debate challenges, discuss career opportunities and initiatives for women in the industry. Featuring Helen Galletley, Service Transformation Manager, Tesco; Chloe Bebbington, Social Media Marketing Manager, River Island; Eiko Kawano, Group Experience Director, Publicis Sapient; and Eleanor Dallaway, Editorial Director, Essential Retail (moderator)

    Presented by
    Moderator: Eleanor Dallaway, Editorial Director, Essential Retail.
    Speakers: Chloe Bebbington. Helen Galletley, Eiko Kawano
  • #RetailEXPOVC: Maintaining engagement with consumers & driving sales in lockdown Recorded: Apr 30 2020 64 mins
    Moderator: Caroline Baldwin. Speakers: Nicola Thompson, Robin Phillips, Beth Horn.
    Join this RetailEXPO Virtual Conference webinar panel, featuring Beth Horn, Head of Industry for Retail, Facebook; Nicola Thompson, COO, Made.com; Robin Phillips, CEO, Watchshop; and moderator Caroline Baldwin, Editor, Essential Retail to hear their insights and actions in continuing to engage with their customers and drive retail sales during lockdown.

    With most physical retail stores closed, and customers focussing their shopping primarily on everyday essentials, many retailers are seeing drastic declines in sales. In this exceptional times, how do retailers and brands of non-essential products continue marketing and selling? This panel will discuss
    • How consumer demands and behaviours are changing in response to Coronavirus
    • What strategies retailers have for driving product awareness and sales
    • New emerging business models
    • How retailers can build engagement and loyalty with consumers for when things return to (the new) normal

    Presented by
    Moderator: Caroline Baldwin. Speakers: Nicola Thompson, Robin Phillips, Beth Horn.
  • #RetailEXPOVC: Big Data - Unlocking the power of data analytics - Dr Hannah Fry Recorded: Apr 30 2020 61 mins
    Dr Hannah Fry, Mathematician, Broadcaster & Author
    Join this RetailEXPO Virtual Conference webinar to hear mathematician, broadcaster & author, Dr Hannah Fry discuss the power of big data and analytics.
    Some say data is now more valuable than oil. From understanding and predicting customer behaviour, to identifying efficiencies, and informing strategy, increasingly retailers are realising the potential that their data has to enhance almost every part of the business. In this session, hear insights on capturing, analysing and using data to answer the big (and little) questions and inform decision-making. Hear examples from across a variety of industries and scenarios of how data and models are used, and understand the future potential for Artificial Intelligence. Leave this session feeling inspired, and with key takeaways and actions that you can implement into your retail data strategy.

    Presented by
    Dr Hannah Fry, Mathematician, Broadcaster & Author
  • #RetailEXPOVC: Save the planet or your profits? Can you do both? Recorded: Apr 29 2020 61 mins
    Moderator: Caroline Baldwin . Speaker: Galahad Clark
    Join this RetailEXPO Virtual Conference interview to hear Galahad Clark, Founder & CEO at Vivobarefoot discuss sustainability in retail.
    It is clear that retail businesses have a responsibility to do their part in sustainability, and there is mounting consumer pressure and expectations. But in a time where margins are being squeezed from every angle, despite best intentions, the most sustainable option can easily be overlooked for the cheapest option. In this session, we will interview a leading retailer Vivobarefoot to understand the importance of sustainability for them, learn how they’re working towards achieving the UNSDGs, and discover how they’ve shaped both a sustainable and profitable business.

    Presented by
    Interviewer: Caroline Baldwin, Editor Essential Retail, Speaker: Galahad Clark, Founder & CEO Vivobarefoot
  • #RetailEXPOVC: In their hands – Harnessing the spending power of mobile shoppers Recorded: Apr 29 2020 56 mins
    Susan Azari, Mobile App Commercial Lead, The Very Group
    Join this RetailEXPO Virtual Conference Webinar to hear Susan Azari, Mobile App Commercial Lead, The Very Group, talk about the power and rise of mobile commerce.

    More than half of online retail sales are made through mobile devices (smartphones & tablets), and mobile accounts for ⅔ retail website traffic. With growing penetration of smartphone usage and ever-increasing screen times, it is imperative that retailers and brands take advantage of this opportunity to provide exceptional mobile experiences to consumers, usually in the comfort of their own home. This session will look at key strategies for improving conversion, retention and engagement of customers on mobile devices, and how you can enhance the shopping experience.
    • Examining the rise in mobile commerce, and the behavioural differences across customer groups
    • Optimising your website for mobile search and browsing
    • Creating best in class mobile UX to improve conversion
    • To have an app or not to have an app?
    • Driving personalisation and loyalty
    • Innovations for further enhancing mobile UX – VR/AR, visual search, haptics etc.
    • Linking mobile and in-store experiences

    This Case Study will be followed by an Analyst presentation.

    Presented by
    Susan Azari, Mobile App Commercial Lead, The Very Group
  • #RetailEXPOVC: Weathering the Coronavirus pandemic – Key priorities for survival Recorded: Apr 29 2020 32 mins
    Moderator - Caroline Baldwin. Speakers: Isabella West, John Hagan, Kieron Smith
    Join this RetailEXPO Virtual Conference webinar panel, featuring Isabella West, Founder and CEO, Hirestreet, Kieron Smith, Digital Director, Blackwell's Bookshops, John Hagan, Director of Growth, Purelei and Caroline Baldwin, Editor, Essential Retail discuss the key priorities and actions for survival for retailers during the Covid-19 pandemic.

    COVID-19 has caused huge industry disruption and left retailers struggling to manage these unprecedented circumstances. Some retailers are seeing hue spikes in demand for goods, some are shifting to an online only model, and others have stopped sales altogether. This panel will examine:
    • How Coronavirus has impacted different retailers and how they are coping with the situation
    • How to manage key challenges facing retailers – from inventory and supply chain, staffing, health & safety, cash management, liquidity, and cost cutting and more
    • What steps retailers should prioritise in order to survive
  • #RetailEXPOVC: View from the Top – Creating a new vision for a new era of retail Recorded: Apr 29 2020 61 mins
    Mark Price, Former MD / Deputy Chairman, Waitrose / John Lewis Partnership
    Join this RetailEXPO Virtual Conference Webinar to hear Mark Price, former MD of Waitrose and Deputy Chairman of John Lewis Partnership talk about the future of the industry post Covid-19. The retail industry is undergoing significant change and retailers know they must adapt to survive. And the recent challenges posed by Coronavirus have the potential to create seismic and long-lasting shifts to the industry. But with rapid change continuing, understanding how to evolve and where to focus can be complex. As we enter this new decade and challenging era of retail, hear predictions for the future of the industry, and recommendations on what actions retailers should be taking now to ensure long time survival and success. Learn about new customer expectations, technology developments and innovative approaches to retailing, and discover the opportunities that lie ahead.
    • How COVID-19 will impact the retail industry – short, medium and long term outlook
    • How are consumer expectations and behaviours changing? How knowing your customer better drives business strategy
    • Capitalising on the technology revolution and driving leading edge digital innovation
    • The growing focus and importance of sustainability in retail
    • Equipping your retail workforce with the skills and culture for success
    • Preparing for and overcoming other future challenges facing retail in the UK and Europe
  • Retail 2030: The future of the store Recorded: Mar 5 2020 63 mins
    Presenter: Caroline Baldwin. Speakers: Joe Berryman, Melanie Widdowson , Tom Summerfield
    Join this Essential Retail webinar to discuss how the store is going to change in the next ten years.

    In this webinar we will take a look at:

    -What will customer experience mean in the next decade? Whiz-bang technology or best-in-class advice from human beings?
    -The changing face of the store – how will the store in 2030 serve customers?
    -Technologies which will improve staff efficiencies and remove them from the back office
    -Innovative task management solutions to remove complexities
  • NRF Trends 2020 Recorded: Feb 6 2020 62 mins
    Moderator: Caroline Baldwin - Speakers: Jonas Bergström, Ashley Conger, Andy Halliwell
    The NRF Big Show is one of the biggest dates in the retail calendar as the industry descends on NYC to kick-start a new calendar year of shopping innovation. At NRF 2020, Essential Retail will be joined by Extenda Retail to discuss some of the most interesting technology trends to come out of this year’s event.
  • Retail Trends For 2020 Recorded: Dec 17 2019 62 mins
    Moderator: Caroline Baldwin - Speakers: Andrew Blatherwick, Stephen Mader, Darren Williams
    Essential Retail joins industry experts to discuss their favourite retail stories of the year and predictions for 2020.

    Join editor, Caroline Baldwin, as she hosts Essential Retail’s Christmas webinar on the 17th December 2019 to discover:

    -How will the store change in 2020?
    -What is coming around the corner in 2020 in terms of the latest technology?
    -Will eCommerce still continue to gain traction in the coming year or have we hit 'peak online'?
    -And what is the latest when it comes to the future of the high street? Are we likely to see more trouble from big-name retailers next year, or are we seeing green shoots of hope in the coming 12 months?
    -How will political uncertainty impact our retail industry in the coming weeks and months?
  • Securing and optimising customer experience in a digital world Recorded: Dec 12 2019 66 mins
    Moderator: Caroline Baldwin - Speakers: William Long, Richard Meeus, Bhavesh Unadkat
    This webinar will address the clash between creating an excellent digitally-inspired customer experience while also being mindful of security in today’s digital world.
  • Social media 2.0 Recorded: Nov 14 2019 63 mins
    Moderator - Caroline Baldwin. Speakers - Chloe Bebbington and Malcolm Pinkerton.
    When Facebook started gaining traction, many thought it would just be a phase. But well over a decade later, social media is here to stay and an even bigger beast than we could have ever imagined.

    But how do we use social media to sell products in 2019? And what are the latest platforms we should be investing time and money into? All that and more will be answer in this webinar.

    Join Essential Retail’s to learn:

    •How to use social media’s new shopping channels
    •How to market on the newest social media platforms – it’s not as easy to justify ad spend
    •To influencer or not to influence – are influencers all that?
  • How to compete with Amazon Recorded: Sep 5 2019 63 mins
    Moderator - Caroline Baldwin
    Whether you like it or not, Amazon is here to stay. And while recent changes in tax law may have levelled the playing field, this pureplay giant is still constantly sending shockwaves through the retail industry, with its launched into grocery and fashion, the pharmacy sector is ripe for digitsing and Amazon may be the player to disrupt it.

    Retailers must find their own strengths and encourage customer loyalty. But how? Join Essential Retail in this webinar to learn:

    •What are Amazon’s strengths and weaknesses?
    •Is it just Amazon we should be concerned about?
    •How can retailers mitigate against eCommerce competition?
    •What technologies can retailers deploy to ensure their business – both physical and digital – is ready to do battle?
  • The China opportunity Recorded: Jul 11 2019 59 mins
    Moderator - Caroline Baldwin
    Chinese retailers are becoming more demanding than ever. With smartphones becoming an integral part of their daily lives, they use social platforms not just to talk with their friends and families, but the shop and pay for their goods. The Chinese consumer is also developing an appetite for western brands and retailers need to wake up to the fact that should look towards this economic powerhouse if they want to learn how to futureproof their retail operations.

    Join Essential Retail in this webinar to learn:

    •How Chinese retail is changing ?
    •How advanced are Chinese retail stores?
    •What’s the big deal about WeChat?
    •And how can UK retailers capitalise on the Chinese consumer?
  • Video: What’s the biggest challenge impacting retail in 2019? Recorded: Jun 10 2019 3 mins
    Caroline Baldwin
    Essential Retail quizzes a number of industry experts at RetailEXPO 2019 – including Alibaba, Mamas & Papas, JML and Michel Roux Jnr – to ask them what they believe is the biggest challenge facing retailers today.
  • The impact of sustainability on retail Recorded: May 16 2019 10 mins
    Moderator - Caroline Baldwin, Speaker - Caroline Laurie, Tom Berry
    Essential Retail speaks with Kingfisher and Farfetch to discuss the increasing demand for sustainable retail from consumers.
Essential Retail- Covering the digital revolution transforming retail
Covering breaking UK and international retail news stories from a tech perspective, Essential Retail provides clarity as the digital revolution continues to transform the retail industry and wider business landscape.

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  • Title: Video: Essential Retail & The Omnichannel Survival Guide Chapter Eight
  • Live at: Jul 19 2018 10:10 am
  • Presented by: Moderator - Caroline Baldwin, Speakers - Chris Tanner & Lee Adams
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