#RetailEXPOVC: Maintaining engagement with consumers & driving sales in lockdown

Presented by

Moderator: Caroline Baldwin. Speakers: Nicola Thompson, Robin Phillips, Beth Horn.

About this talk

Join this RetailEXPO Virtual Conference webinar panel, featuring Beth Horn, Head of Industry for Retail, Facebook; Nicola Thompson, COO, Made.com; Robin Phillips, CEO, Watchshop; and moderator Caroline Baldwin, Editor, Essential Retail to hear their insights and actions in continuing to engage with their customers and drive retail sales during lockdown. With most physical retail stores closed, and customers focussing their shopping primarily on everyday essentials, many retailers are seeing drastic declines in sales. In this exceptional times, how do retailers and brands of non-essential products continue marketing and selling? This panel will discuss • How consumer demands and behaviours are changing in response to Coronavirus • What strategies retailers have for driving product awareness and sales • New emerging business models • How retailers can build engagement and loyalty with consumers for when things return to (the new) normal Presented by Moderator: Caroline Baldwin. Speakers: Nicola Thompson, Robin Phillips, Beth Horn.

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Covering breaking UK and international retail news stories from a tech perspective, Essential Retail provides clarity as the digital revolution continues to transform the retail industry and wider business landscape.