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A Walk in The Clouds: The Modern Customer Experience

The customer expects fast, personal and engaging experiences, integrated and aligned across touch points in real time.

The Cloud brings along a paradigm shift in the way customers interact with the businesses and what businesses must be prepared for. Understand what the Modern Customer Experience is and how content and customer analytics are keys to success.

Organizations need to have the right tools to capture feedback and provide needed content at each point in the life cycle.

Learn more from our Panel of experts as they share their experiences, best practices, and lessons from leading Companies.
Recorded Dec 4 2018 60 mins
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Presented by
Jacqueline Touma, Sandy Mathis, Amy Protexter, Razia Richter
Presentation preview: A Walk in The Clouds: The Modern Customer Experience

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    Join Danny Slack, Senior Manager for FireEye Managed Defense, as he talks about stories and strategies from the cyber defender’s perspective.
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    Jacquelyn Blanchard
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    Sowmya Murthy, Karen Greenberg, Sherry Harmon
    Oftentimes when it comes to celebrating women in technology, we hear a lot about individual change-makers and one person's astonishing journey up the corporate ladder. However, what we hear about much less frequently is peer-to-peer support and guidance.

    How are female leaders in hi-tech careers growing both their teams and their company's product? How do women in different business functions successfully build out high-performing diverse teams, get products to market, and drive revenue?

    Tune into this live panel discussion with experts across industries, fields and backgrounds for an in-depth, peer-to-peer fireside chat to answer these questions and more. Learn how we can better support and enable one another to be successful women leaders, from creation, to ideation, to innovation and beyond.

    Moderator: Sowmya Murthy, Chief Customer Officer, Seven Lakes Technologies
    Panelists: Karen Greenberg, Client Champion and Sherry Harmon, CRO, ModuleQ
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    Pat Patel, Money20/20 | Dr Leda Glyptis, 11:FS | Drew Graham, Fintech Strategy | Megan Caywood, Barclays
    Innovation has quickly become an overused and distorted word. At Money20/20 Europe expect to cut through the hype, explore what measurements we can use to benchmark innovation and get to the heart of sustainable and commercial step change. A key question which has moved back up the C-Level agenda of established; banks, tech companies and payments companies is:

    "How can incumbents deliver meaningful game-changing innovation?"

    There are three options available for incumbents, and at Money20/20 Europe we’ll be developing deeper into each one:

    1. Can organisations transform their cultures to execute true innovation internally within their organisations? (cultural transformation)

    2. Perhaps tech transformation is the way forward, partnering or acquisitions to do so?

    3. Or do they need to achieve business model transformation by building something entirely new outside of the organisation?

    These options are being heavily debated in boardrooms throughout Europe, with a number of high profile banks recently announcing plans to build brand new subsidiaries. Some of the traditional banks, payments and tech companies are pursuing a few or all of the options while others are sitting on the fence. Which is most effective and why? What are the dynamics at play that determine success for different types of companies? Hear from the leading companies in our industry as they share their incisive insight on the successes but also the failures and the lessons learned.

    Panellists
    Dr Leda Glyptis, Chief of Staff, 11:FS
    Drew Graham, Fintech Strategy
    Megan Caywood, Managing Director, Global Head of Digital Strategy, Barclays

    Hosted by Pat Patel, Global Content Director, Money20/20
  • Lessons from Leaders: Top Female Technologists Share Insights for Success Recorded: Apr 3 2019 60 mins
    Kelly Ireland | Laura Fucci | Jocelyn DeGance Graham | Sandy Atwell
    How can women best position themselves to navigate today's digital workplace, grow their sphere of influence and maximize career growth. This interactive Webcam Panel session in the "Women in Tech" series showcases the journeys of inspirational women who have advanced their careers in tech in innovative and standout ways.

    Speakers:
    - Sandy Atwell, Board of Directors, UCX and VP of Business Development, Calgary Scientific
    - Kelly Ireland, CEO and Founder of CB Technologies
    - Laura Fucci, CIO of City of Henderson
    - Jocelyn DeGance Graham, Founder, CloudNOW
  • From Photojournalism to Drone Journalism: One Woman's Journey Piloting Drones Recorded: Mar 13 2019 51 mins
    Gail Orenstein
    Gail Orenstein is an award winning photojournalist & drone journalist covering humanitarian areas and conflict zones. She is an FAA and CAA licensed commercial UAV pilot and has droned in 21 countries. She is a speaker and educator and a champion of women's issues.

    Her work is globally recognised and can be seen on CNN, BBC, Time, Aljazeera and The times of London. Join Gail in this live webinar as she discusses:

    - Taking her career from photojournalism to drone journalism and being one of the first females to do so
    - The hero of "fake news" and how drone journalism can save news
    - Why a female perspective is critically needed in the drone industry
  • Women in Technology Role Models: A Global Perspective Recorded: Mar 8 2019 49 mins
    Nadine Thomson, Sabah Khan Carter, Judith van de Pas & May Yap
    Having a role model and mentor in your career is extremely important, especially for women in hi-tech careers. Hear from leading industry trail blazers and female leaders as they share why this is important and how to be a role model for future women in tech.

    Join this live panel discussion with experts from around the world as they discuss their career paths as women in tech, challenges they've faced, and key learnings from their experiences.

    About the moderator:
    Nadine Thomson, Digital Technology Consultant and Advisor, leads the transformation of businesses through technology change. She has worked internationally across a range of industries including media, retail, travel and financial services. Nadine has a computer science background and couples business knowledge with deep technical understanding to help businesses evolve. Nadine has recently worked as Group CTO Conde Nast International (Vogue, GQ) and Technology Director for Vue Cinema. She is currently consulting for News UK on their digital technology structure and operating model.

    Panelists:
    Sabah Khan Carter, CIO - Global Operations Centre, News Corp
    Judith van de Pas, CIO, Shell Retail Global Marketing & Fleet Solutions
    May Yap, Global CIO, Jabil
  • The State of Women at Work Recorded: Mar 8 2019 29 mins
    Emma Roberts, Global Program Lead, LeanIn.Org
    LeanIn.Org’s mission is to empower women to achieve their ambitions and get to a more gender equal world.

    Join Emma Roberts, Global Program Lead for Lean In, for a review of the state of women at work in 2018, in terms of the gains made, the inequities that remain, and the challenges that lie ahead.

    In the fight for equality and forging a #BalanceforBetter, we have our work cut out for us. And many women around the world are leading the way.

    Emma will also share practical and research based tips from LeanIn.Org on how everyone can be a better workplace ally for women in the workplace in 2019 and beyond.
  • Tech She Can: Together we can change the ratio Recorded: Mar 7 2019 38 mins
    Wincie Wong & Robyn Howard
    Join this webinar to hear from Robyn and Wincie all about The Tech She Can Charter. Tech She Can is a commitment across industry to improve gender diversity in technology careers with a focus on the pipeline at school level. There are over 80 organisations working together to change the ratio, this action has to be coordinated to help solve an important problem for society. Please join us to hear about how you could get involved to:

    - Influence policy
    - Improve education
    - Give a career in tech an image overhaul


    Wincie Wong, Head of Innovation for Supply Chain, RBS
    Robyn Howard, Marketing and Communications Senior Manager - Technology & Investments, and Women in Tech programme at PwC UK
  • How to Achieve More Balance in your Life as an Entrepreneur Recorded: Mar 6 2019 54 mins
    Mira Rutter, Work-Life Balance Coach and Strategist, Rutter Coaching
    Are you tired of being tired and spreading yourself too thin all the time while running your business and juggling your home life?

    You love what you do but you feel like your life has become all about work and taking care of everyone else while you’re missing out on taking care of yourself and enjoying life.

    If you’re ready to make a change and get your life back, while running a successful business but are not sure where to start, then this webinar is for you.

    Join Mira Rutter, a Work-Life Balance Coach and Strategist who will share with you her top insights and practical tips on what you can do to achieve more balance in your life by focusing on what’s important to you and freeing up time and energy for what truly matters.

    Key takeaways:

    The two fundamental pillars to leading a balanced life and creating success on your terms
    Simple and effective strategies to reduce overwhelm and get your sanity back
    The number 1 mistake you’re making that’s draining your energy and stealing your precious time
    You will benefit from watching this webinar if you’re feeling overwhelmed with everything you have on your plate and want to lead a more balanced, healthy and fulfilling life while running a successful business.
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    Rosemarie Wilson, Founder, Pragmatica Coaching
    ‘Imposter Syndrome’ is described as an internalised fear of feeling like a fake or a fraud particularly in your professional life, it goes hand-in-hand with self-doubt.

    Are these feelings hindering your version of success?

    Join Rosemarie Wilson who will be providing practical action steps to recognise the lie that is ‘Imposter Syndrome’ and what you can immediately do to move beyond your self-doubt.

    You will learn:

    - What Imposter Syndrome is
    - How it manifests itself
    - How to identify the triggers that cause your self-doubt
    - How to change your mindset to feel more self-assured
    - How to develop strategies you can build on daily to be more confident
    - What you can start doing differently, immediately
    - What you can do to future proof, if self-doubt shows up


    About the speaker:
    Rosemarie Wilson is the founder of Pragmatica Coaching. She works on the ethos that there are always practical ways to move past your challenges to achieve more of what you want in your life.

    Rosemarie is an International Coach and Speaker who supports and guides who she works with, to achieve the most incredible results.
  • Climbing the Career Ladder: Common mistakes and tips for success Recorded: Mar 6 2019 59 mins
    Triin Linamagi, Charlotte Allen, Nina Mohanty
    Getting your foot in the door of your dream career or industry is a tough task. Making your way up is an even more daunting one.

    Join this session where our panelists will discuss:
    -Tips for time management, negotiating salaries, interviewing
    -How you can progress your career by moving horizontally rather than vertically
    -Dealing with difficult managers
    -Finding the company culture that works for you
    -The mistakes they made in their careers and what they learned from them
  • Benchmarks for Corporate Cybersecurity Recorded: Feb 26 2019 62 mins
    Marilia Wyatt (WSJ Pro Cybersecurity), Lou Celi (ESI ThoughtLab) and Kim Landgraf (Security Industry Association/SIA Women)
    Presented by WiCyS and SIA...

    This webinar from Women in CyberSecurity (WiCyS) and the Security Industry Association (SIA) will present the findings of The Cybersecurity Imperative research project produced by WSJ Pro Cybersecurity and ESI ThoughtLab and sponsored by SIA. We will share insights into how 1,000-plus organizations around the globe measure their cybersecurity preparedness and how they are preparing for future cyber threats.

    In this 45-minute program, we’ll also share a new tool that allows you to compare your own organization’s preparedness to the aggregated data of study participants.

    Expect to Learn:
    •Current threats organizations are facing
    •Cyber risk management approaches
    •Where organizations plan technology and staffing investments for cybersecurity
    •The impact of cybersecurity “maturity”
    •The costs of cybersecurity breaches

    Presenters:
    •Marilia Wyatt (WSJ Pro Cybersecurity)
    •Lou Celi (ESI ThoughtLab)
    •Kim Landgraf (Security Industry Association / SIA Women in Security Forum)

    Interviewer:
    •Taly Walsh, Executive Director (WiCyS)
  • Moving the Needle - Women in CyberSecurity Recorded: Feb 8 2019 61 mins
    Taly Walsh, Executive Director, WiCyS
    A new study has updated the ratio of women to men in the cybersecurity workforce – from 11% to 20%. Yet more than 300,000 cybersecurity jobs are unfilled today, a number that is exponentially growing into the millions. Let's do something to move the needle to 50% women in cybersecurity!

    Women in CyberSecurity (WiCyS), a non-profit organization with deep roots in academia, government and industry, is driving to increase recruitment, retention and advancement of women in cybersecurity.

    During this engaging webinar for diversity recruiters and women in various stages of cybersecurity careers, we will interview two WiCyS Board Members who offer stats and important guidelines for recruitment and retention of women in cybersecurity.

    Featuring:
    Dr. Janell Straach, Chairman of the Board, WiCyS - Director, Center for Engaging Women in Cybersecurity, University of Texas Dallas

    Dr. Costis Toregas, Treasurer, WiCyS - Director, Cyber Security and Privacy Research Institute, George Washington University

    Interviewer: Taly Walsh, Executive Director, WiCyS
  • Survival Skills for Cybersecurity Leaders Recorded: Jan 15 2019 60 mins
    Glenn Richardson, Executive Coach, LeaderSages
    Start the new year on the right foot by investing in yourself and improving your leadership skills. Join Glenn Richardson, coach and executive consultant, in this webinar that will explore the principles of leadership. We will review practical tips, supported by real-world examples, from an experienced, successful leader who specializes in coaching and developing new and emerging leaders. Gain confidence in your ability to learn and lead, and, if you’re already in a leadership role or approaching a new position with leadership expectations - congratulations! Join us on this webinar to develop a plan for continue learning, improvement and career advancement.
  • Why Machine Learning is Fun and How you can Master It! Recorded: Dec 19 2018 49 mins
    Joanna Hu, Principal Data Scientist, Exabeam
    Machine learning, or AI, may be considered as sophisticated technology which can only be understood by crazy nerds, or some dangerous technology can destroy human beings one day. As a machine learning data scientist, Joanna wants to tell you that machine learning is not either. It is very fun, can be learnt and mastered, and do more benefits than harm to the human beings. More important, it is a very suitable career for women.

    In this presentation, Joanna will use a few use cases to represent its values and its technology (including deep learning), etc. I will also talk about the skill sets needed for machine learning.


    Join this live webinar with Joanna Hu, Principal Data Scientist at Exabeam and recent nominee for Data Leader of the Year for Silicon Valley's Women in IT Award. Joanna will discuss:

    - The data science behind the 2016 US presidential election
    - What is machine learning / artificial intelligence?
    - Use cases of machine learning: cyber security, shopping, search
    - Skills and mindset needed for machine learning and why it's very suitable for women
  • Secure The Brand Recorded: Dec 18 2018 63 mins
    Rosezena J. Pierce, Esq
    Don’t just be a brand builder, be a brand protector too! Learn about intellectual property and the differences between a copyright, patent, trade secret, and trademark. Learn how to utilize these legal vehicles to protect your brand and your business; and why they should be important to you and your legacy.
  • A Walk in The Clouds: The Modern Customer Experience Recorded: Dec 4 2018 60 mins
    Jacqueline Touma, Sandy Mathis, Amy Protexter, Razia Richter
    The customer expects fast, personal and engaging experiences, integrated and aligned across touch points in real time.

    The Cloud brings along a paradigm shift in the way customers interact with the businesses and what businesses must be prepared for. Understand what the Modern Customer Experience is and how content and customer analytics are keys to success.

    Organizations need to have the right tools to capture feedback and provide needed content at each point in the life cycle.

    Learn more from our Panel of experts as they share their experiences, best practices, and lessons from leading Companies.
  • Neurodiversity: What is it and how can you cultivate it at your organization? Recorded: Nov 28 2018 60 mins
    Jennifer Riggins
    Neurodiversity is oft associated with autism spectrum but can include an array of conditions affecting mind and brain. 70-90% of these individuals are unemployed/underemployed, yet they can bring a lot of value to an org with skill sets in high demand.

    A neurodiversity program is dedicated to embracing diversity of thought process & background as a way to lead to a more successful and innovative company. Companies SAP, Google, Salesforce, HP, Ford, JP Morgan & Microsoft have already reformed their HR processes in order to recruit neurodiverse talent. Would your org benefit from becoming more welcoming of neurodiversity? What do initiatives look like?

    This episode is for anyone who works with or could hire nuerodivergent individuals & who wants to find ways to hire, onboard & support those with cognitive differences. This episode comes after many questions about this topic during our most popular episode on diversity and pay gaps, & fits in with recurring themes like designing the career you love, mentoring, & flexible work.

    Guests:
    Tia Shafee [they/them] is a UK civil servant working in disability inclusion, founder and chair of Public Sector Neurodiversity Network, which connects neurodivergent individuals across the UK public sector & gives them a platform to share their experiences.

    Samantha Pierce, owner of NeuroDiversity Consulting & founder of the charitable organization Sanchia A Callender, is a training & dev specialist dedicated to creating a thriving empowered community that includes everyone. She enjoys life with her husband & 5 children, two of whom are autistic.

    Amy Root, associate director of global solutions with UnitedHealth Group, is an experienced healthcare professional with special expertise in design & innovation, medical tech & business ops. As an autistic adult who is raising a child on the spectrum, Amy is passionate about orgs understanding importance of workplace neurodiversity initiatives & thoughtfully creating neurodiverse teams.
Rising above the challenges to do amazing things in tech
Women make up only 37% of the tech workforce at entry level, and this percentage drops with each incremental advance in their careers. This series will outline the current state of the tech industry, the challenges women are facing in hi-tech careers, as well as shed light on the opportunities that are opening up for women in tech.

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  • Title: A Walk in The Clouds: The Modern Customer Experience
  • Live at: Dec 4 2018 8:00 pm
  • Presented by: Jacqueline Touma, Sandy Mathis, Amy Protexter, Razia Richter
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