Digitally Evolving Credit Unions: A Business Case for Evolving Member Experience

Presented by

Elizabeth Kaspern, SVP at TruMark Financial Credit Union, Jay Levin, CRO at Relay Network & Karen Diamond, pureIntegration

About this talk

Today’s credit union members expect a consistent, personalized experience—no matter how or where they interact with you: in person, by telephone, through a smartphone application, or on your website. Join us to hear from industry leaders who will break down what it really means to evolve the member experience, how to plan your member’s digital journey, and how small changes make a big difference.

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