Andy Chun: Regional Director, Technology Innovation Prudential Corporation Asia
The insurance industry is quickly being disrupted by AI and its related suite of technologies such as IoT, big data, machine learning, natural language understanding, face recognition, facial analytics, image recognition, chatbots, robotic process automation, etc. AI is powering the digital transformation of the insurance industry, through fully digital frictionless customer experience, more efficient and effective backend processes, as well as innovative products, services, and business models. For life and medical insurers, such as Prudential plc, there are increased use of AI to help customers become and stay healthier through better fitness, dieting, wellness, chronic illness management, as well as AI doctor and telemedicine. This talk explores the AI revolution that is happening now in the insurance industry and benefits it brings to consumers.