COVID-19 is a pandemic that has affected business critical processes across enterprises in the world. From impacting the way we work and the way we provide service to our customers, it has forced us to rethink every business strategy. In these difficult times, it is critical to have a future proof business resilience strategy that can enable them to manage disruptive situations. One of most critical challenges affecting the financial services industry is the impact on debt collection services. Banks and financial institutions will witness an increase in the volume of overdue loans and utility bills in the medium term, creating new business opportunities for debt managers.
Join us for a session along with our partner EdgeVerve (an Infosys subsidiary), to understand how Artificial Intelligence can help ensure business continuity with a solid debt collection strategy without affecting your customer experience. Hear interesting insights on how Union Bank has leveraged AI to modernize and improve end-to-end customer experience.