Singtel x AWS: Future-proof your business with a virtual contact centre

Presented by

Tony Cadelina, Director, Digital Transformation Lead, Singtel

About this talk

As professionals, we strive to future-proof our organisations to work more efficiently and productively. In particular, remote workplaces are jumping out as the modern workplaces of the future, with 74%* of CFOs reported to have the intention to make the big switch. Customer-centric business can greatly benefit from shifting its legacy structure to a virtual contact centre. On top of being operationally ready ‘virtually’ anywhere, it boasts as a solution to meet organisational and consumer needs – here’s why you need to get in on this: • Simple set up, ready within minutes • Cost-efficient with a pay-as-you-go model • Greater scalability, flexibility and agility to meet with demands Singtel has partnered with AWS to help you securely achieve a fully operational virtual contact centre within minutes, bringing you a productive and efficient workplace of the future. *Gartner, Press Release, CFO Survey, Arlington, VA, April 2, 2020

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Across the globe, Singtel is focused on delivering innovative and relevant IT enterprise solutions that give businesses the winning edge in a constantly evolving landscape. We provide Network Services,Cyber Security Solutions, Data Centre and Cloud Hosting Services, Unified Communications to enable a seamless experience for your corporation. Coupled with a robust global network IT infrastructure, managed services, and a team of professionals with deep local and regional knowledge, you can focus on growing in Asia faster and more cost-effectively.