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IT Service Continuity: Find out what it's worth & how to sell it internally

From a business continuity perspective, the value in ITSC is straightforward. But what about the 'hidden' or less obvious benefits to IT departments and the business, in undertaking comprehensive ITSC planning?

If you’re a BC Manager needing to engage with IT to ensure this specialist area of BC is covered, or if you’re an IT Manager needing to justify time and resources to enable ITSC for your business, this webinar has all the answers. It will provide IT Managers and BC Managers alike, with information and tips for engagement and the impetus to deliver the task at hand.

David Davies MBCI, a leading BCM and ITSC consultant, hosts an engaging session with support from Daisy technical recovery specialists and the operations team. With Daisy’s 25 years of recovery expertise to draw from, you will benefit from its unique insight into how you can leverage ROI from this element of your business continuity programme.
Recorded May 17 2016 38 mins
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Presented by
David Davies MBCI (Daisy Group)
Presentation preview: IT Service Continuity: Find out what it's worth & how to sell it internally

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  • It’s Not Either Or … It’s Both & More Sep 28 2017 1:00 pm UTC 45 mins
    Martin Fenlon MBCI
    You cannot see in total light or total darkness; there will always be shades of grey. This webinar will explore the relationship between business continuity and organisational resilience by addressing key issues such as:

    -At what level of authority and influence in the organisation (if any) is there oversight of all the resilience activities so that synergies can be exploited, unnecessary redundancies eliminated and duplication avoided?

    -How and how often do the managers of these disciplines talk to each other about the combined contribution of their separate programmes that support organisational resilience?

    -How is the personal resilience of individuals being developed so they will be able to perform their roles and responsibilities in the event of a disruption?

    -What value does the validation phase (exercising and audit) add to resilience programmes?
    This webinar will provide an overview of the business continuity life cycle and suggest the needs to integrate this capability with wider organisation resilience activities. This supports a cyclical and ongoing discipline consistent with our understanding of organisational resilience as an evolution, not a “fix”.
  • BCI Cyber Resilience Report 2017 Sep 25 2017 1:00 pm UTC 45 mins
    Gianluca Riglietti CBCI
    The BCI Cyber Resilience Report is an analysis of cyber security incidents experienced by organizations across the world, and how they respond to them. These types of incidents are not rare occurrences with two-thirds of organizations experiencing at least one disruption during the previous year, while 15% report at least ten. Furthermore, one third of respondents report cumulative losses in excess of €50,000, while 13% put this figure in excess of €250,000.
  • The “Good” BIA Sep 20 2017 1:00 pm UTC 45 mins
    Kathleen Lucey FBCI
    This webinar will enter the current “BIA Controversy” with a description of what works….and what doesn’t.
    I learned in 1991 what makes a BIA “not work” when my team and I had to deal with a BIA report that had covered all sites of a global firm.. Key characteristics: it took over 2 years to complete and had cost nearly half a million dollars, did not provide a basis for building a plan, and much of the information was out of date. So I made a few common-sense process changes that made all the difference in going forward to complete useful plans in a reasonable time-frame.
  • Why is cyber-attack not a security issue? Sep 19 2017 10:00 am UTC 45 mins
    Saul Midler FBCI
    We live in a world of uncertainty. The BCI Horizon Scan Report 2017 provides clear confirmation that organisations are being disrupted and there are a range of threats that are of great concern.
    Cyber-attack is the top concern and while considerable effort goes into reducing cyber threat, an actual attack is not a security issue.
    This presentation will help you understand the difference between Business Continuity and Information Security and their role before and after an attack.
  • BCI Horizon Scan Report 2017 Sep 18 2017 10:00 am UTC 45 mins
    Gianluca Riglietti CBCI
    The BCI Horizon Scan has become a vital resource to those working in the fields of business continuity, risk or resilience, and as such it is getting a greater number of respondents from a wider range of countries and industries. The 2017 Horizon Scan Report showed that once again it was cyber attack that was the number one threat, with data breaches remaining in second place and network outages third. Adverse weather moved up three places to enter the top five along with security incident.
  • How much is my work worth? (BCI Salary Benchmarking Report 2017) Sep 14 2017 1:00 pm UTC 45 mins
    Patrick Alcantara DBCI
    ‘What are salaries in business continuity and resilience like?’

    This is doubtless one of the most frequently asked questions by new entrants to the business continuity and resilience fields. Patrick Alcantara DBCI, author of the 2017 CI Salary Benchmarking Report, will answer this question and more during this webinar. This webinar will feature the results of a survey of more than 1,100 professionals worldwide.
  • Building Organisational Resilience Regardless of the Size of Your Business Sep 7 2017 10:00 am UTC 45 mins
    Jerry Marshall FBCI
    In 2012 RBS suffered a major disruptive IT event impacting customers over a 17 day period. In response to this event RBS reassessed its Resilience Strategy. This session will take you through the banks resilience strategy and how we use it to manage our resilience risk exposure, what we rely upon to support our business and our customers and how we identify and manage the threats we face.
  • What does the future hold for business continuity professionals? (BCI/PwC BCM F Sep 5 2017 1:00 pm UTC 45 mins
    Patrick Alcantara DBCI
    With an increasing volume of conversation taking place around the concept of ‘organizational resilience’, business continuity management professionals are taking advantage of this to expand their own remit and improve their career opportunities. What does the future hold of business continuity management professionals? How does this impact new entrants to the industry? This webinar will discuss the outcome of a survey carried out by the BCI, in collaboration with PwC, as well as a breakout session held at the 2016 BCI World Conference.
  • BCI Salary Benchmarking Report Recorded: Jun 13 2017 43 mins
    Patrick Alcantara DBCI (The BCI)
    How much is my work worth? Am I getting paid enough? These are questions professionals often struggle with. The answers to the questions are nonetheless important as it determines job satisfaction and future career prospects. While there are salary reports available for many industries, there is a gap in data in the business continuity and resilience fields. The Business Continuity Institute has responded to this by conducting a comprehensive salary survey of business continuity and resilience roles, linking it with other factors such as educational attainment, work/supervisory experience and gender. Join Patrick Alcantara DBCI (BCI Research & Insight Lead) as he shares the results of the recently concluded BCI Salary Benchmarking Survey.
  • Cyber attacks – how to identify the real scale of the problem Recorded: May 19 2017 33 mins
    Jon Mitchell (ClearView Continuity)
    This session will focus on how this can be handled in a practical way by software, covering:

    a) Understanding the organizational impact and dependencies.
    b) Decision making based on the availability of accurate information.
    c) Assisting ‘recovery’ through effective incident management.
  • Privacy law, a catalyst for cyber resilience Recorded: May 19 2017 52 mins
    Padma Naidoo and Philippa Chappell (ContinuitySA)
    Privacy laws regulate the collection, storage and use of data by organisations in many countries globally. Following the proclamation of the Protection of Personal Information Act (POPI) Act into law in 2014, so too will these laws become applicable to South African organisations.
    In this digital age, technology plays a pivotal role in shaping the way in which business is done. The objective of this topic is to explore the Cyber Security and Resilience requirements placed on organisations by privacy regulations, and the impact of Cyber Security and Resilience on Business Continuity.
    This webinar will touch on the reliance placed on effective Information Security and Cyber Security solutions to ensure compliance, and explore how a breach or failure of Information Security Controls needs to be managed.
  • Managing stakeholder communication during a cyber crisis Recorded: May 19 2017 62 mins
    Caroline Sapriel (CS&A International)
    Cyber crime has been around for as long as we’ve been connected to the Internet, but in recent times, the criminals behind it are excelling in their creativity and ingenuity with consequences that are more damaging than ever before. Furthermore, the organisations that invest in cyber crime preparedness seem to forever be one step behind as they only get to guess what might be coming.

    The price tags of these data thefts, DDoS attacks, ransoms to unblock operating systems, etc. are going through the roof. Therefore, when faced with a cyber crisis, it is critical to demonstrate strong leadership and communicate effectively with all stakeholders to avoid spiralling down to a reputation meltdown.
  • Been hacked by cyber terrorists? What’s your Plan B? Recorded: May 18 2017 28 mins
    Braam Pretorius (ContinuitySA)
    In today’s global village everyone is connected. The internet has brought billions of people together, allowing sharing of data, communication and commerce at a scale never imagined before. The value of the internet is clear for everyone to see. Unfortunately, the same internet also allows for cyber hackers and attackers to fight a new war, Cyber terrorism, theft of data and extortion. The attackers hide in plain sight. Working from homes or offices. Sometimes alone, often in syndicates. Even state sponsored cyber terrorism is on the increase.

    Large cyber security companies such as firewall providers and anti-virus vendors are spending millions of US dollars in a constant battle to stay ahead of the cyber threat. Unfortunately, these measures are not always successful in preventing cyber-attacks from occurring as can be seen from recent attack against Primera Blue Cross.

    The company, a health insurer based in Washington State, said up to 11 million customers could have been affected by a cyber attack last year. Hackers gained access to its computers on 5 May 2016 and the breach was not discovered until 29 Jan 2017. The breach probably exposed members' names, dates of birth, Social Security numbers, mailing and email addresses, phone numbers and bank account information. The company is currently working with the FBI and a cyber security firm to investigate.

    So, given that no matter what you do to protect yourself against the cyber threat, you will probably be attacked or have already been attacked. You therefore need a plan B to allow your business to continue with crucial day-to-day activities after the event.
  • Balancing resiliency, risk and regulations with consumer choice and convenience Recorded: May 18 2017 46 mins
    Karin Beaty (IBM)
    Cyber threats. Compliance. Ease of use. These are among the growing challenges to resiliency for all organizations, but they often are at odds with another. Clients and their customers are driving a need for ease of use, customization and empowerment, which can result in a more complex, at-risk infrastructure. How can organizations manage risk and compliance - maintaining expected transparency, accountability and interconnectedness amongst all of this complexity?

    Join our discussion on the impacts of increased regulatory supervision and the effects of standards, using industry examples - and learn key strategies you can use today to manage resiliency across all levels of the enterprise to protect your business in the age of digitization and IT modernization.
  • Carry your cyber response plans in your pocket Recorded: May 18 2017 45 mins
    Darren Notley (Everbridge)
    You’ve built your cyber response plan and are confident you can respond and recover from a cyber attack and have robust procedures in place. But once a business critical cyber attack has been identified, how quickly can you invoke those plans, get your team to start collaborating, communicating and coordinating the response?

    Moreover, cyber attacks don’t conveniently happen during office hours so you need to be able to mobilise your response teams across shift schedules, time zones, locations and communication devices.
    In this session we’ll look at how you can digitize your response plans, improve operational response, keep everyone informed through reliable crisis communications and simplify and standardise the organizational response.
  • Cyber resilience: How the culture of your organisation can improve resilience Recorded: May 18 2017 33 mins
    Lyn Webb, Senior Manager, Regester Larkin by Deloitte
    The first defence against cyber attacks is often to impose technical barriers, but how can an organisation’s culture help mitigate the cyber risk? This session will look at the cultural aspects of security, measuring cyber security culture and suggest how behaviour can make us more resilient.
  • Interpreting the GDPR's Article 32 in the most appropriate way for YOUR business Recorded: May 18 2017 53 mins
    Nick Burrows (Daisy Group)
    With its 25th May 2018 deadline, the General Data Protection Regulations have become the stuff that marketing dreams are made of, but the delivery of appropriate levels of confidentiality, integrity and availability for affected data does not have to mean vast amounts of investment in cutting edge technology and expensive consultancy engagements. In this session we will have a closer look at what the end results of Article 32 (Security of Processing) actually need to look like and address some of the terminology used so that delegates properly understand what the regulation demands from them and their businesses. In the context of business continuity, we will further look into how current strategies match up to GDPR and what can be done to optimise them for May 2018 and beyond.
  • Prevent email blackouts and keep your data safe during cyber attacks Recorded: May 18 2017 51 mins
    Mayur Pitamber (Mimecast)
    Organizations feel the pain of successful cyber attacks through the loss of personal customer information, release of commercially sensitive data or the disruption of business critical email systems. The effects are devastating, with wide-ranging damage to corporate reputation or loss of competitive advantage.

    91% of successful attacks start with email. Learn how cyber resilience best practices can help organizations tackle cyber risks effectively, improve productivity and ensure business continuity by providing cyber security assurances to ecosystem partners, stakeholders and customers.
  • Critical communication for the lifecycle of a cyber attack Recorded: May 17 2017 47 mins
    Darren Notley (Everbridge)
    Cyber resiliency teams can no longer rely on security defence measures alone - instead, you need to assume and admit, that a cyber attack is not just a possibility, but a likely event that will impact your organization at some point in the very near future.

    According to the BCI Cyber Resilience Report 2016, 15% of organizations have experienced at least 10 cyber security incidents in the previous year.

    While no two cyber attack events are the same, there are 5 key steps that should be followed in order to ensure a quick and successful event resolution for a critical event situation.

    Using real world anecdotes, we’ll take a look at the timeline of a cyber attack and walk you through the 5 Steps to help you prepare your cyber attack communications and response plan.

    Attendees can download the free white paper and checklist to accompany this webinar.
  • Cyber resiliency in the hybrid era: best practices, benefits & tools for success Recorded: May 17 2017 51 mins
    Joe Starzyk (IBM)
    There is a growing demand for organizations to extend their operations out of a secure, controlled domain into an unpredictable ecosystem, for reasons such as cost reduction, increases in productivity, profitability requirements and regulatory pressures, to name a few. This expansion into hybrid environments exposes businesses into unforeseen risks, requiring a more formidable capability relative to the resiliency measures that need to be in place. A strong cyber resiliency framework that includes a combination of security, business continuity and a resilient control system can help to mitigate disruptions of critical business functions and enable confidence across the entire enterprise in the event of a cyber breach.

    In this webinar, you will learn tactical approaches for implementing cyber resilience, including evolving industry practices for enhanced cyber resiliency, benefits to be realized beyond mitigation of threats and risk reduction, and technological advancements that support successful cyber resiliency.
Promoting a more resilient world
The Business Continuity Institute (BCI) is the world’s leading institute for business continuity. Established in 1994, the BCI has established itself as the leading membership and certifying organization for Business Continuity (BC) professionals worldwide. The BCI currently has over 8,000 members in more than 120 countries.

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  • Title: IT Service Continuity: Find out what it's worth & how to sell it internally
  • Live at: May 17 2016 10:00 am
  • Presented by: David Davies MBCI (Daisy Group)
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