Contact Centre Continuity

Presented by

Justin Hammann, Business Development Manager

About this talk

Justin Hammann has been involved in the ICT industry since 1993. Firstly as a C++ developer and then as a product manager and moved into a software sales role in 1996. He has worked for IT-security and ERP (Enterprise Resource Planning) vendors in a business development capacity and has presented on ICT at local conferences. Justin has also worked abroad (UK) for an IT-security vendor to establish a footprint for locally developed network security technologies. Before joining CSA as Business Development Manager, Justin spent 6 years at Progress Software where besides doing business development he managed the partner development programme for the key SA partners and was instrumental in establishing Software as a Service based models (SaaS) for the local customer base.

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The Business Continuity Institute (BCI) is the world’s leading institute for business continuity. Established in 1994, the BCI has established itself as the leading membership and certifying organization for Business Continuity (BC) professionals worldwide. The BCI currently has over 8,000 members in more than 120 countries.