How to Build a Successful API-Powered Customer and Partner Ecosystem

Different Applications and Services can have varying Workloads, Integration, and Persistence Requirements creating Complex Infrastructure. Diamanti's D20 RH for Red Hat OpenShift® enables enterprises building and deploying containerized applications on Red Hat OpenShift Container Platform to maximize the performance, scalability, and operational efficiency of Red Hat's best-in-class developer tools and industry-leading Platform-as-a-Service (PaaS) offering.

Want to own your market? Want sales growth and customer satisfaction ratings to be off the charts?

In this discussion, open-source industry experts will share their secrets for leveraging technology, including AI and advanced analytics, to create personalized experiences. By having the ability to dynamically adjust during customer encounters, as well as not require customers to give up personal information, means that all involved will be delighted with the experience created by emerging technology.

So, how is this done? We’ll share the secrets to leveraging the right technology for the right reasons to move you from a moderate understanding of your customers and markets, to having expert knowledge that allows you to target markets, and sell to each individual’s specific needs.

This webcast was originally hosted on GigaOm.com on June 24, 2020.

In the modern AI world, it's no longer good enough for algorithms to achieve state-of-the-art predictive performance. Now more than ever, users must trust that models are not disproportionately disadvantaging groups, data scientists need tools to help measure AI trust, and end users need to understand why a model made the prediction/s it did. To address these problems, scientists at CognitiveScale have developed Cortex Certifai, a collection of tools that measure the fairness, robustness, and transparency of black box algorithms. CognitiveScale has joined forces with Red Hat to provide Cortex Certifai's self-service toolbox on the Red Hat OpenShift® Kubernetes Platform. These tools monitor, track and compare algorithms to provide trusted AI solutions. In this talk, we will introduce you to the measures of fairness, explainability, and robustness that Certifai uses to assess black-box algorithms. We will show how you can use Certifai to increase trust in your machine learning models, by evaluating fairness, explainability, robustness and accuracy. We will demonstrate how Cortex Certifai can fit into your model development and deployment pipelines, allowing you to easily assess the trustworthiness of your organizations algorithms. Certifai will allow you to accelerate delivering AI/ML workflows by identifying and resolving model problems before pushing to production.

Join us for a Q&A with select speakers from the day’s sessions.

Presented by:
Ginny Hamilton, CIO Community Manager, Red Hat
Mike Walker, Senior Director and Global Lead, Red Hat Open Innovation Labs
John Willis, Senior Director, Global Transformation Office, Red Hat

Join us for a Q&A with select speakers from the day’s sessions.

Presented by:
Prakriti Koller, NA PMO Agile Lead, Red Hat
Tom Heisey, Engagement Lead, Red Hat Open Innovation Labs
Kevin Behr, Senior Director, Global Transformation Office, Red Hat

Join us for a Q&A with select speakers from the day’s sessions.

Presented by:
Valentin Yonchev, Head of Red Hat Open Innovation Labs EMEA
Anna Ciula, Engagement Lead, Red Hat Open Innovation Labs
Jabe Bloom, Global Transformation Office, Red Hat
Jason Lamb, Cloud / Software-Defined Infrastructure Technology Solutions Strategist, Intel

Distributed teams occur when people you work with aren’t physically located with you. They can be in another office building, working from home, or working for an outsourced company abroad, to name a few possibilities. Distributed teams are becoming increasingly popular for DevOps and other teams due to recruitment, diversity, flexibility, and cost savings. Challenges arise due to time zones, language barriers, cultures, and work habits and styles. People actively participating in open source communities tend to be effective in distributed teams.

In this session, we'll look at how to apply core open source principles to distributed teams within enterprise organizations. We'll discuss the importance of:
- Shared purposes/goals.
- (Mis)communication.
- Leading vs. managing teams.
- Sharing and learning.

We encourage you to submit questions during this presentation. Tune in to the Ask the Experts: Live Q&A on cultural transformation panel for answers from our subject matter experts.

We did not invent brakes merely to stop cars. Change management is a process that is designed to increase change velocity and reduce risk. In this session, Kevin Behr, co-author of the best selling book, “The Phoenix Project,” will show that this key process area and associated rationale are a major determinant of organizational throughput and operational excellence. More people are frustrated with managing changes to their infrastructure and applications and often see the activity as annoying, or even worse, impeding progress.

All of our collective work results in change, so let’s get the most out of it by understanding that we designed brakes to allow us to go faster. Stop driving with your foot on the brake, and rather use those brakes to achieve a higher velocity of successful changes. You’ll walk away with key metrics that will illuminate the process, and the opportunity to self reflect on how you are measuring change and progress.

We encourage you to submit questions during this presentation. Tune in to the Ask the Experts: Ask the Experts: Live Q&A on open process panel for answers from our subject matter experts.