How to Build a Successful API-Powered Customer and Partner Ecosystem

Digital transformation requires not only changing your organization's process and culture, but also transforming the underlying technology to match the requirements of change. Developers, IT and business leaders, and more recently, data scientists, all have a stake in their organization's transformation journey. Red Hat technology helps keep the focus on innovation, so the technology works for you—rather than the other way around.

In this session, a panel of Red Hat experts will discuss common customer challenges faced in transforming technology to match people and process. We'll also share how Red Hat customers across different industries have overcome those challenges during their transformation. In addition, we'll discuss how Red Hat OpenShift and Red Hat Application & Data Services work together as a platform that successfully develops and delivers new and innovative capabilities for their customers.

Presented by:
James Falkner, Product Marketing Director, Red Hat
Jason Dobies, Developer Advocate, Red Hat
Sophie Watson, Principal Data Scientist, Red Hat
Phil Simpson, Senior Principal Product Marketing Manager, Red Hat

Join Mike Cardy and Todd Wilson, Chief Strategists at Red Hat Canada as they tie together the main themes from the thought leaders of the day.

Listen in as Todd and Mike have a fireside chat as they walk through how these ideas were successfully applied to the British Columbia’s (BC's) Developers Exchange.

It is impossible to overstate how much I’ve learned since co-authoring The Phoenix Project, The DevOps Handbook, and Accelerate. I’m so excited that after years of work, The Unicorn Project was finally published late last year.

This book is my attempt to frame what I’ve learned studying technology leaders adopting DevOps principles and patterns in large, complex organizations, often having to fight deeply entrenched orthodoxies. And yet, despite huge obstacles, they create incredibly effective and innovative teams that create beacons of greatness that inspire us all.

In this book, we follow a senior lead developer and architect as she is exiled to the Phoenix Project, to the horror of her friends and colleagues, as punishment for contributing to a payroll outage. She tries to survive in what feels like a heartless and uncaring bureaucracy, forced to work within a system where no one can get anything done without endless committees, paperwork, change requests, and approvals. Decades of technical debt make even small changes difficult or impossible, often causing catastrophic outcomes and fear of punishment.

In my previous books, I’ve focused on principles and practices (e.g., Three Ways, Four Types of Work). However, I’ve always wanted to describe the spectrum of cultural, experiential and value decisions we make that either enable greatness, or create chronic suffering and underperformance. They are currently as follows:

* The First Ideal — Locality and Simplicity
* The Second Ideal — Focus, Flow and Joy
* The Third Ideal — Improvement of Daily Work
* The Fourth Ideal — Psychological Safety
* The Fifth Ideal — Customer Focus

In this talk, I’ll share with you my goals and aspirations for The Unicorn Project, describe in detail the Five Ideals, along with my favorite case studies of both ideal and non-ideal, and why I believe more than ever that DevOps will be one of the most potent economic forces for decades to come.

Does your organization experience operational CX (Customer Experience) challenges? Many existing CX solutions are not flexible enough to cope with the ever-increasing speed of market changes and customer expectations. Enterprises are looking to capture and use real-time data in conjunction with customer data that sits in their existing CX systems. Combining the two and applying smart business rules allows enterprises to engage with customers at the right time with the right targeted response. Customers need to feel supported and cared for, and we’ll reveal how you can add value to your existing CX capabilities by enabling use cases that will delight your customers.

In finite games, like football or chess, the players are known, the rules are fixed, and the endpoint is clear. The winners and losers are easily identified.

In infinite games, like business or politics or life itself, the players come and go, the rules are changeable, and there is no defined endpoint. There are no winners or losers in an infinite game; there is only ahead and behind.

Margaret Dawson, Red Hat's VP and Chief Digital Officer, and Heath Slawner, Igniter at Simon Sinek, have a lively discussion about the difference between finite and infinite games, They will shed light on the fact that infinite games are all around us, and talk about how many of the struggles that organizations face often exist simply because their leaders are playing with a finite mindset in an infinite game. These organizations tend to lag behind in innovation, discretionary effort, morale and ultimately performance.

When you instead embrace an infinite mindset, there is an opportunity to build stronger, more innovative, more inspiring organizations. Trust within the company strengthens. These companies have the resilience to thrive in an ever-changing world, while their competitors fall by the wayside. Ultimately, they are the ones who lead the rest of us into the future.

The ability to adopt an infinite mindset is a prerequisite for any leader who aspires to leave their organization in better shape than they found it.

Key Highlights:

* See that we are all players in both finite and infinite games, in our work and lives, and be able to distinguish the difference between the two
* Learn the five practices that are required to lead in an infinite game: Just Cause, Trusting Teams, Worthy Rival, Existential Flexibility and the Courage to Lead
* Explore a new way of looking at your leadership and your organization and the environment in which it operates

Hear why packaging is important and how to secure your applications on Kubernetes. Listen to the experts and get an overview of Quarkus and how it will help your reach your goals.

Agenda:


• Developer joy to performance, What's in it for Java developers?
Max Anderson, Distinguished Engineer, Red Hat

• From Monolith to Microservices. Events and Distributed Systems
Clement Escoffier, Senior Principal Software Engineer, Red Hat

•Secure your Quarkus applications
Sébastien Blanc, Director of Developer Experience EMEA, Red Hat

• Tightly packed and scalable. Quarkus on OpenShift
John O'Hara, Senior Principal Software Engineer, Red Hat

• Quarkus gave us back the speed
Sam Dacanay, Software Ingenieer, LogicMonitor

Featured Keynote Sessions from EMEA Quarkus Virtual Event:

• Welcome & introduction: Red Hat is becoming a developer company again

• Keynote: The future of cloud native development is called Quarkus

Java has dominated Enterprise development for over 20 years. Java has outlasted the desktop and dominated server-side development for the internet, and made the jump to mobile. But Java was built for long running applications in traditional datacenter deployments. Kubernetes and Containers have revolutionized the datacenter and cloud native development is now default.

We’ll introduce Quarkus, the Java framework developers need to work with to move to Knative and serverless. Quarkus changes the game. Quarkus apps are vastly smaller, unbelievably faster, and fundamentally more scalable in a Kubernetes environment.

Today Girish Krishnan welcomes Collin Webster, an Account Executive at Red Hat to talk about Digital Transformation in the Age of COVID. The conversation starts with a definition of Digital Transformation before moving onto to more detailed discussions about why and how companies undertake Digital Transformation. Girish and Collin tie common IT "buzzwords" together to show how they each represent a one facet of transformation. They finish with a case study of a healthcare company who’s transformation not only paid dividends in 2019 but set the company up to react to COVID with speed and insight.

Today Girish Krishnan welcomes Vinay Bhalerao from the Red Hat OpenShift Tiger Team. They discuss how Red Hat OpenShift Pipelines, based on Tekton, delivers a Kubernetes-style CI/CD solution in a serverless fashion through tight integration with Red Hat OpenShift and Red Hat developer tools. They close with a demo around how Red Hat OpenShift Pipelines runs each step of the CI/CD pipeline in its own container, allowing each step to scale independently to meet the demands of the pipeline.

Today Girish Krishnan welcomes Jeff Winn, a Chief Architect at Red Hat. We will follow Jeff through recommended areas of focus for modernizing applications the Cloud Native way, including characteristics of successful modernization projects. Jeff and Girish will then get topical on (1) Developing Intelligent Applications (2) An Automation Community of Practice (3) Persistence and Cloud Native (4) Managing Platforms like Products and (5) Agnostic Applications and Infrastructure.

Today Girish Krishnan welcomes Vijay Chintalapati from the Red Hat OpenShift Tiger Team. They discuss how OpenShift Virtualization, based on KubeVirt, enables technology teams to modernize and accelerate application delivery by bringing traditional VMs into OpenShift, where they run side by side with containers, and be managed as native Kubernetes objects, all on the Red Hat OpenShift platform, all by the same team(s). They then discuss an application modernization journey involving (1) Identification of monolithic applications, (2) Converting one or more pieces of the monolith into microservices and (3) Running the decomposed monolith and newly created microservices in VMs and Containers alongside one another on Red Hat OpenShift. They close with a demonstration of Red Hat OpenShift Virtualization highlighting the above concepts.