Meg Foley, Senior Principal Product Marketing Manager, Red Hat
Does your organization experience operational CX (Customer Experience) challenges? Many existing CX solutions are not flexible enough to cope with the ever-increasing speed of market changes and customer expectations. Enterprises are looking to capture and use real-time data in conjunction with customer data that sits in their existing CX systems. Combining the two and applying smart business rules allows enterprises to engage with customers at the right time with the right targeted response. Customers need to feel supported and cared for, and we’ll reveal how you can add value to your existing CX capabilities by enabling use cases that will delight your customers.