ServiceNow: Delivering Efficient Service Management with SD-WAN Alarms

Presented by

Molly Fischer, Strategic ISV/OEM Platform Alliances, & David Gatley, ISV Advisory Solutions Architect, ServiceNow, and Paul K

About this talk

Architects from ServiceNow share key integration elements of the SD-WAN architecture that are critical for IT operation teams. Cisco SD-WAN has full bulit-in automation with ServiceNow. As large portions of network infrastructure foundation transform with SD-WAN, how does this impact the resolution and ticketing processes for helpdesks? ServiceNow has been an integral part of Cisco SD-WAN deployments from the start, enabling end users to submit and track requests with this new technology. The integration consists of key alarms and triggering events that enable ServiceNow to automatically submit tickets for service problems, prioritize and assign them, and map them to any existing tickets. The integration provides complete control with IT service visibility for all outages.

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Viptela provides Software-Defined Wide Area Network (SD-WAN) technology that allows global companies to build carrier agnostic, policy-controlled and cost-effective WANs. Viptela has been deployed at thousands of sites by more than 25 Fortune-500 enterprises; and major carriers including Verizon and Singtel are using Viptela to deliver managed SD-WAN services. Viptela cuts existing operating costs in the WAN by more than 50%, increases bandwidth 10x, and, significantly improves security and uptime. The company has been named a Gartner Cool Vendor and a Next Billion Dollar Startup by Forbes in 2015. Follow us on Twitter @viptela or linkedIn