Transforming Support Across the ServiceNow Enterprise

Presented by

Bill Pollie, EVP Global Sales and Business Development, RightAnswers

About this talk

Good news for ServiceNow users: You can now extend the power of ServiceNow across the enterprise! ServiceNow now handles not just support tickets but also cases for all departments, such as Customer Service, Finance, HR and so on. But to be effective, the knowledge each department is creating has to be easy to use and easy to find. As more people create knowledge, it becomes even more important to build it the right way. Join this 30-minute webinar where we will show how to: • Create and manage knowledge for maximum efficiency and usability • Ensure that high-quality knowledge is being created • Bring best practices in knowledge creation and maintenance • Increase collaboration and sharing across the enterprise

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Subscribers (278) RightAnswers is the #1 provider of cloud-based knowledge management, web and mobile self-service and social knowledge solutions designed to transform customer service and deliver remarkable customer experiences. The company’s flagship product, RightAnswers Enterprise Knowledge Hub, is a unique combination of software, services and knowledge automation that encourages enterprise-wide collaboration and knowledge sharing. RightAnswers software is not only verified for Knowledge-Centered Service (KCS), the leading knowledge management methodology, but also provides KCS workflows and templates out-of-the-box, for the fastest KCS onboarding. Our 450+ clients around the globe, including Fortune 1000 companies, financial services firms and government agencies, use RightAnswers seamlessly integrated with their CRM, ITSM or other customer service software to streamline their processes, increase knowledge adoption and usage, deflect more calls to self-service and save millions of dollars a year.