5 Secrets to Service Desk Success

Presented by

Simon Yelsky, VP of Product Management & Presales, RightAnswers & Gary Schwartz, VP of Marketing, RightAnswers

About this talk

Are you challenged with supporting more applications while trying to bring down costs? Attend this webinar to learn how to increase the productivity of your service desk and improve employee and customer satisfaction. You will learn how to: • Create consistent knowledge articles • Keep your support agents engaged with your knowledge so they keep the knowledgebase up-to-date • Increase self-service adoption so calls are deflected • Make it easy to view knowledge from all your sources in one place

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www.rightanswers.com RightAnswers is the #1 provider of cloud-based knowledge management, web and mobile self-service and social knowledge solutions designed to transform customer service and deliver remarkable customer experiences. The company’s flagship product, RightAnswers Enterprise Knowledge Hub, is a unique combination of software, services and knowledge automation that encourages enterprise-wide collaboration and knowledge sharing. RightAnswers software is not only verified for Knowledge-Centered Service (KCS), the leading knowledge management methodology, but also provides KCS workflows and templates out-of-the-box, for the fastest KCS onboarding. Our 450+ clients around the globe, including Fortune 1000 companies, financial services firms and government agencies, use RightAnswers seamlessly integrated with their CRM, ITSM or other customer service software to streamline their processes, increase knowledge adoption and usage, deflect more calls to self-service and save millions of dollars a year.