So You Think You're Doing Knowledge-Centered Support (KCS℠)?

Presented by

Laura Yeomans, Knowledge Practice Leader, RightAnswers

About this talk

You've heard great things about Knowledge-Centered Support (KCS) and you've started implementing it in your organization. But are you really following KCS practices?

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www.rightanswers.com RightAnswers is the #1 provider of cloud-based knowledge management, web and mobile self-service and social knowledge solutions designed to transform customer service and deliver remarkable customer experiences. The company’s flagship product, RightAnswers Enterprise Knowledge Hub, is a unique combination of software, services and knowledge automation that encourages enterprise-wide collaboration and knowledge sharing. RightAnswers software is not only verified for Knowledge-Centered Service (KCS), the leading knowledge management methodology, but also provides KCS workflows and templates out-of-the-box, for the fastest KCS onboarding. Our 450+ clients around the globe, including Fortune 1000 companies, financial services firms and government agencies, use RightAnswers seamlessly integrated with their CRM, ITSM or other customer service software to streamline their processes, increase knowledge adoption and usage, deflect more calls to self-service and save millions of dollars a year.