A Pink Elephant & RightAnswers Webinar: Is KCS Lean? And Why Does It Matter?

Presented by

George Spalding Vice President, Pink Elephant & Simon Yelsky VP, Product Management and Presales, RightAnswers

About this talk

If Lean is a set of principles to achieve quality, speed and customer alignment, then you can’t afford to ignore how you create and manage your company’s knowledge.

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www.rightanswers.com RightAnswers is the #1 provider of cloud-based knowledge management, web and mobile self-service and social knowledge solutions designed to transform customer service and deliver remarkable customer experiences. The company’s flagship product, RightAnswers Enterprise Knowledge Hub, is a unique combination of software, services and knowledge automation that encourages enterprise-wide collaboration and knowledge sharing. RightAnswers software is not only verified for Knowledge-Centered Service (KCS), the leading knowledge management methodology, but also provides KCS workflows and templates out-of-the-box, for the fastest KCS onboarding. Our 450+ clients around the globe, including Fortune 1000 companies, financial services firms and government agencies, use RightAnswers seamlessly integrated with their CRM, ITSM or other customer service software to streamline their processes, increase knowledge adoption and usage, deflect more calls to self-service and save millions of dollars a year.