Knowledge Support Communities: Collaborative Transformation

Presented by

Simon Yelsky VP, Product Management and Presales, RightAnswers & Peter Chmiel Product Manager, RightAnswers

About this talk

Are your customer service agents answering questions your other customers could answer? Customer communities increase customer satisfaction by empowering your customers to answer questions for one another while reducing calls to support agents.

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www.rightanswers.com RightAnswers is the #1 provider of cloud-based knowledge management, web and mobile self-service and social knowledge solutions designed to transform customer service and deliver remarkable customer experiences. The company’s flagship product, RightAnswers Enterprise Knowledge Hub, is a unique combination of software, services and knowledge automation that encourages enterprise-wide collaboration and knowledge sharing. RightAnswers software is not only verified for Knowledge-Centered Service (KCS), the leading knowledge management methodology, but also provides KCS workflows and templates out-of-the-box, for the fastest KCS onboarding. Our 450+ clients around the globe, including Fortune 1000 companies, financial services firms and government agencies, use RightAnswers seamlessly integrated with their CRM, ITSM or other customer service software to streamline their processes, increase knowledge adoption and usage, deflect more calls to self-service and save millions of dollars a year.