Reimagining Retail: Digital Transformation and the Customer Experience

Presented by

Alex Hilton - CIF | Alex Haddock - Hewlett Packard Enterprise | Ali Rezvan - Microsoft I Danny Keating - Data Intensity

About this talk

As consumer behaviour changes - the desire to have a more personalized experience and expectations of quicker services and faster delivery among them - retail is experimenting with new ways to transform both the shopper experience and back-office operations. And to win in this highly competitive environment, retailers need to build agile and responsive businesses that grow loyalty and trust. In episode 12 of Digital Transformation in Action, we look at how technologies and tools such as the Internet of Things and intelligent analytics are digitizing the retail ecosystem. Topics of discussion will include: - How Digital Transformation can raise supply chain performance whilst decreasing cost - How data-driven optimization can improve marketing and drive customer experience to keep consumers coming back - Ensuring your people have the right digital skills to accelerate innovation and agility Moderator - Alex Hilton, CEO - Cloud Industry Forum Guests - Alex Haddock - Chief Technologist, HPE - Ali Rezvan - Worldwide Retail Industry Director, Microsoft - Danny Keating - Global Alliances & Solutions Sales Director, Data Intensity
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