How MSPs and IT Organizations can Empower High Growth w/ ITSM

Presented by

William Guinn, Chief Technology Officer for ServiceAide and Anne Morello, Director of Software Engineering at TriZetto

About this talk

Join ServiceAide and our MSP partner: The TriZetto Group, a Cognizant Company Trizetto leads in the Healthcare industry with a grow of 12% CAGR through 2020. TriZetto delivers world-class, healthcare IT solutions that enable healthcare organizations to work more efficiently and collaboratively to deliver better health. TriZetto solutions reach 260,000 care providers, streamline processes for more than 350 payers and touch over half the U.S. insured population We will discuss how TriZetto manages to deliver high value ITSM services while reducing their costs and growing their business

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Serviceaide’s vision is to transform Service and Support Management across IT, Enterprise, and Customer Service by applying breakthroughs in artificial intelligence, machine learning, and natural language processing to deflect tickets and automate user requests through conversations.