5 Secrets to Improve ITSM Profitability

Presented by

Richard Graves and Micah Garside-White

About this talk

Secret 1 - Be like Amazon not like Pentagon!

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Serviceaide’s vision is to transform Service and Support Management across IT, Enterprise, and Customer Service by applying breakthroughs in artificial intelligence, machine learning, and natural language processing to deflect tickets and automate user requests through conversations.