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Create a New ITSM Service Offering In Minutes!

IT Service Management has been too complex for far too long.

Join us for 45 minutes and see how the ServiceAide ITSM platform provides an easily customizable, code free solution for your Service Management needs - accessible in minutes!

During this 45-minute webinar, you'll learn:

1- The philosophy behind ITSM
2- Understand the value of ITSM
3- Start your first ITSM processes in minutes
- Create a service
- Structure data and load them
- Configure processes


Micah Garside-White is Solutions Architect at ServiceAide, working on Service Management solutions for clients of every size, from multinational with 30,000 active users to start-ups.
Recorded Apr 26 2017 42 mins
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Presented by
Micah Garside-White, Solution Architect
Presentation preview: Create a New ITSM Service Offering In Minutes!

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  • Create a New ITSM Service Offering In Minutes! Recorded: Apr 26 2017 42 mins
    Micah Garside-White, Solution Architect
    IT Service Management has been too complex for far too long.

    Join us for 45 minutes and see how the ServiceAide ITSM platform provides an easily customizable, code free solution for your Service Management needs - accessible in minutes!

    During this 45-minute webinar, you'll learn:

    1- The philosophy behind ITSM
    2- Understand the value of ITSM
    3- Start your first ITSM processes in minutes
    - Create a service
    - Structure data and load them
    - Configure processes


    Micah Garside-White is Solutions Architect at ServiceAide, working on Service Management solutions for clients of every size, from multinational with 30,000 active users to start-ups.
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    Richard Graves
    Join us for a 45 minute webinar and learn how Cloud Service Management from ServiceAide™ will help your organization provide better IT Service Management with powerful Mobile apps.

    Work from anywhere with the full effectiveness of the IT Service Management on any device.

    In this informative session we will demonstrate how agents can manage their queue to act on tickets and approve changes from anywhere using the Cloud Service Management mobile app that greatly improves mean time to resolution (MTTR) and overall agent efficiency, so your company can deliver faster, better, and smarter service.
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    Richard Graves and Curtis Shelton
    CSS and ServiceAide are presenting a webinar:
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    Richard Graves and Micah Garside-White
    Secret 1 - Be like Amazon not like Pentagon!
  • How MSPs and IT Organizations can Empower High Growth w/ ITSM Recorded: Nov 17 2016 37 mins
    William Guinn, Chief Technology Officer for ServiceAide and Anne Morello, Director of Software Engineering at TriZetto
    Join ServiceAide and our MSP partner: The TriZetto Group, a Cognizant Company
    Trizetto leads in the Healthcare industry with a grow of 12% CAGR through 2020.

    TriZetto delivers world-class, healthcare IT solutions that enable healthcare organizations to work more efficiently and collaboratively to deliver better health.
    TriZetto solutions reach 260,000 care providers, streamline processes for more than 350 payers and touch over half the U.S. insured population

    We will discuss how TriZetto manages to deliver high value ITSM services while reducing their costs and growing their business
Value and Simplicity in an ITSM Solution.
Service Management has become the face of IT, but in many organizations, implementation is too long of a journey. IT organizations and Managed Service Providers (MSPs) often need to move beyond a traditional help desk or service desk.
Great service management solutions don’t have to be complex and costly.

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  • Title: Create a New ITSM Service Offering In Minutes!
  • Live at: Apr 26 2017 5:00 pm
  • Presented by: Micah Garside-White, Solution Architect
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