Please join us for a free interactive webinar to learn how Nampa School District achieved high standards for IT Service Management.
Mr Peter Jurhs - Director of Information Services- will share his experience and knowledge during this 45 minutes Webinar.
“My team is able to properly categorize and track issues so we can proactively fix things that are broken before productivity and/or learning are impeded. We can quickly triage and prioritize our activity letting us responsively fix things like a broken key on a computer keyboard and hence maximize the availability of that computer.”
QUICK FACTS ABOUT THE NAMPA SCHOOL DISTRICT
- 1 Administrator- 10 Agents
- 57 tickets per day
- 88% Customer Satisfaction
- 17,000 K-12 Students
- 23 schools - 14 Elementary Schools - 4 Middle Schools - 4 High Schools -1 Career Technical School
Join us for a 45 minute webinar and learn how Cloud Service Management from ServiceAide™ will help your organization provide better IT Service Management with powerful Mobile apps.
Work from anywhere with the full effectiveness of the IT Service Management on any device.
In this informative session we will demonstrate how agents can manage their queue to act on tickets and approve changes from anywhere using the Cloud Service Management mobile app that greatly improves mean time to resolution (MTTR) and overall agent efficiency, so your company can deliver faster, better, and smarter service.
William Guinn, Chief Technology Officer for ServiceAide and Anne Morello, Director of Software Engineering at TriZetto
Join ServiceAide and our MSP partner: The TriZetto Group, a Cognizant Company
Trizetto leads in the Healthcare industry with a grow of 12% CAGR through 2020.
TriZetto delivers world-class, healthcare IT solutions that enable healthcare organizations to work more efficiently and collaboratively to deliver better health.
TriZetto solutions reach 260,000 care providers, streamline processes for more than 350 payers and touch over half the U.S. insured population
We will discuss how TriZetto manages to deliver high value ITSM services while reducing their costs and growing their business
Service Management has become the face of IT, but in many organizations, implementation is too long of a journey. IT organizations and Managed Service Providers (MSPs) often need to move beyond a traditional help desk or service desk.
Great service management solutions don’t have to be complex and costly.