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Stop repetition, Save time and Be proactive with our Service Desk Edition.

Participate in our webinar, and we will show you how to implement a service catalog, how you will benefit from asset management and why your company needs service level agreements.

Asset Discovery & Asset Management provides value to you and your customers by expeditiously understanding and resolving issues by linking incidents and assets. This valuable information makes it straightforward to track what assets are in use, need updating, are problematic, or are a security risk.

A Service Catalog saves your technicians time by having service requests as a digital one click store front. End-users love and benefit from a single source for all their needs, a search mechanism allowing them to easily find what they need without frustration, and obtain immediate feedback and status updates.

Service Level Agreements prioritize your activities to ensure compliance. Give the tickets a voice let them automatically escalate when they are nearing an SLA breach. SLAs create automatic metrics that are used for analysis and reporting to highlight recurring issues and drive continuous improvement.
Recorded Aug 8 2017 30 mins
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Presented by
Mac Guinn, Micah Garside-White
Presentation preview: Stop repetition, Save time and Be proactive with our Service Desk Edition.

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  • Assets vs. Configuration Items Sep 19 2017 5:00 pm UTC 45 mins
    Mac Guinn
    What is the difference between an Asset and a Configuration Item?
    There is a lot of confusion as to what the difference is between an Asset and a Configuration Item (CI). When should a new object be an asset and when should it be a CI? In a lot of ways, they are alike, but there are some very important differences between them.
  • Stop repetition, Save time and Be proactive with our Service Desk Edition. Recorded: Aug 8 2017 30 mins
    Mac Guinn, Micah Garside-White
    Participate in our webinar, and we will show you how to implement a service catalog, how you will benefit from asset management and why your company needs service level agreements.

    Asset Discovery & Asset Management provides value to you and your customers by expeditiously understanding and resolving issues by linking incidents and assets. This valuable information makes it straightforward to track what assets are in use, need updating, are problematic, or are a security risk.

    A Service Catalog saves your technicians time by having service requests as a digital one click store front. End-users love and benefit from a single source for all their needs, a search mechanism allowing them to easily find what they need without frustration, and obtain immediate feedback and status updates.

    Service Level Agreements prioritize your activities to ensure compliance. Give the tickets a voice let them automatically escalate when they are nearing an SLA breach. SLAs create automatic metrics that are used for analysis and reporting to highlight recurring issues and drive continuous improvement.
  • Nampa School District achieved high standards for IT Service Management. Recorded: May 25 2017 47 mins
    Peter Jurhs
    Please join us for a free interactive webinar to learn how Nampa School District achieved high standards for IT Service Management.

    Mr Peter Jurhs - Director of Information Services- will share his experience and knowledge during this 45 minutes Webinar.
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    QUICK FACTS ABOUT THE NAMPA SCHOOL DISTRICT

    - 1 Administrator- 10 Agents
    - 57 tickets per day
    - 88% Customer Satisfaction

    - 17,000 K-12 Students
    - 23 schools - 14 Elementary Schools - 4 Middle Schools - 4 High Schools -1 Career Technical School
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    Micah Garside-White, Solution Architect
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    2- Understand the value of ITSM
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    - Structure data and load them
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    Micah Garside-White is Solutions Architect at ServiceAide, working on Service Management solutions for clients of every size, from multinational with 30,000 active users to start-ups.
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  • Service Desk Implementation - 5 Steps to Success Recorded: Feb 23 2017 37 mins
    Richard Graves and Curtis Shelton
    CSS and ServiceAide are presenting a webinar:
    Service Desk Implementation - 5 Steps to Success
  • 5 Secrets to Improve ITSM Profitability Recorded: Jan 28 2017 38 mins
    Richard Graves and Micah Garside-White
    Secret 1 - Be like Amazon not like Pentagon!
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    William Guinn, Chief Technology Officer for ServiceAide and Anne Morello, Director of Software Engineering at TriZetto
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    Trizetto leads in the Healthcare industry with a grow of 12% CAGR through 2020.

    TriZetto delivers world-class, healthcare IT solutions that enable healthcare organizations to work more efficiently and collaboratively to deliver better health.
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    We will discuss how TriZetto manages to deliver high value ITSM services while reducing their costs and growing their business
Value and Simplicity in an ITSM Solution.
Service Management has become the face of IT, but in many organizations, implementation is too long of a journey. IT organizations and Managed Service Providers (MSPs) often need to move beyond a traditional help desk or service desk.
Great service management solutions don’t have to be complex and costly.

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  • Title: Stop repetition, Save time and Be proactive with our Service Desk Edition.
  • Live at: Aug 8 2017 5:00 pm
  • Presented by: Mac Guinn, Micah Garside-White
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