Automation: The Key to Self-Service

Presented by

Rich Graves, Director of Product Management at Serviceaide

About this talk

In this webinar, we will discuss how self-service can move from a request channel to a fulfillment channel for your end users. With a change in focus to automation, an organization can revolutionize customer experience without adding expensive headcount. We will walk through the challenges of self-service today and talk about the value of automation with a virtual agent that leverages artificial intelligence, machine learning, and natural language processing enable conversational approaches to issue resolution – and create more satisfying and productive service experiences for users.

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Serviceaide’s vision is to transform Service and Support Management across IT, Enterprise, and Customer Service by applying breakthroughs in artificial intelligence, machine learning, and natural language processing to deflect tickets and automate user requests through conversations.