3 Real World ITSM Transformations Using Intelligent Chatbots

Presented by

Rich Graves | Director of Product Management at Serviceaide and Micah Garside-White | Solution Architect at Servi

About this talk

Chatbot technology is more than just hype, it’s transforming IT Service management. Learn how industry leaders are implementing this technology, and reaping the benefits of automation, self-service, and 24x7 support. Intelligent Chatbots or next level AI-powered Virtual Agents have digitally transformed IT Service Management resulting in innovative, accessible and “always on” customer support experiences. In this webcast, we’ll present successful Virtual Agent implementations done by leaders from the fast food and manufacturing industries. We’ll also review an MSP’s (Managed Service Provider) success story. Each implementation resulted in compelling improvements in customer satisfaction and operational efficiency.

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Serviceaide’s vision is to transform Service and Support Management across IT, Enterprise, and Customer Service by applying breakthroughs in artificial intelligence, machine learning, and natural language processing to deflect tickets and automate user requests through conversations.