Fireside Chat: Transform ITSM With An Intelligent Virtual Agent

Presented by

William "Bill" Guinn - As CTO, Bill brings more than 30 years of experience in the communications & enterprise IT industry.

About this talk

An invitation-only fireside chat with the Chief Technology Officer of Serviceaide, William Guinn. We will talk about the power of our Luma Virtual Agent and the newest product release. We'll discuss Luma's capabilities as a powerful, AI solution that automates repetitive tasks using a conversational approach. We will answer any questions you have in a forum of leading industry professionals and influencers. We will not only share how Intelligent Virtual Agent technology is used for Service Management, but we'll also welcome dialogue so we can address the business challenges you are facing.

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Serviceaide’s vision is to transform Service and Support Management across IT, Enterprise, and Customer Service by applying breakthroughs in artificial intelligence, machine learning, and natural language processing to deflect tickets and automate user requests through conversations.