[Panel] Automation in ITSM: Where Are We?

Presented by

Wai Wong - CEO, Serviceaide, Pierre-André Aeschlimann - Solution / Sales Strategist & Evangelist, Cherwell Software

About this talk

2019 has seen much of the ITSM industry focus on automation and its impact. From self-service, to AIOps and problem and incident management, the influence of automation has been far-reaching. Join this panel to hear ITSM experts take a look back at where automation has taken us, and look forward to where it’ll lead us next. Speakers: Wai Wong, CEO, Serviceaide Pierre-André Aeschlimann - Solution / Sales Strategist & Evangelist, Cherwell Software Moderated by Harriet Jamieson, Global Content Manager, BrightTALK

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Serviceaide’s vision is to transform Service and Support Management across IT, Enterprise, and Customer Service by applying breakthroughs in artificial intelligence, machine learning, and natural language processing to deflect tickets and automate user requests through conversations.