You Don’t Just Want Answers, You Want The Right Answers!

Presented by

Wai Wong, CEO, Serviceaide

About this talk

How Automation and Knowledge Management will be powering the smartest Virtual Agents You might have gotten away with a scripted Chatbot in 2019, but it’s 2020 and it’s no longer about getting ahead of the curve, it’s about not being left behind in the dust. Yes, the scripted chatbot was less expensive and easy to build and deploy, but that short term investment doesn’t scale and it won’t drive end-user/customer loyalty or satisfaction. AI in NLP Automation and Knowledge Management are enabling virtual agents to truly become digital labor for the business. These technologies together are transforming and harnessing intelligent conversations that have the right context, the right answers and the right actions to satisfy the service and support request. We’ll discuss the following: * What’s the difference again? Scripted Chatbot vs Intelligent Chatbot/Virtual Agent, deep-dive comparison * Why Digital Labor has most of the same analogies and where it can be leveraged to do more with less when paired with the appropriate processes. * Real-world examples, use cases and success stories that are using Intelligent Chatbots now.

Related topics:

More from this channel

Upcoming talks (0)
On-demand talks (26)
Subscribers (3043)
Serviceaide’s vision is to transform Service and Support Management across IT, Enterprise, and Customer Service by applying breakthroughs in artificial intelligence, machine learning, and natural language processing to deflect tickets and automate user requests through conversations.