Your Business Continuity Plan Is Not Complete Without A Virtual Agent

Presented by

Wai Wong, CEO, Serviceaide

About this talk

Preparing for the unexpected is critical for every business. It should be done at least yearly, if not more frequently. The current situation does highlight how technology can help, particularly with disruption, a remote workforce and the need to keep businesses running. A great example is the role of a Virtual Agent technology. You'll hear from Serviceaide CEO, Wai Wong on how employing a Virtual Agent can add value to your business during critical times and ensure seamless business continuity.

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Serviceaide’s vision is to transform Service and Support Management across IT, Enterprise, and Customer Service by applying breakthroughs in artificial intelligence, machine learning, and natural language processing to deflect tickets and automate user requests through conversations.