Name: Your Business Continuity Plan Is Not Complete Without A Virtual Agent
Start: 2020-05-06T18:00:00Z
End: 2020-05-06T18:00:40.000Z
Location: BrightTALK
Rating: 5

Serviceaide’s vision is to transform Service and Support  Management across IT, Enterprise, and Customer Service by applying breakthroughs in artificial intelligence, machine learning, and natural language processing to deflect tickets and automate user requests through conversations.

See how enterprises use AI Virtual Agent to save time, reduce costs and provide stellar customer support. Support professionals now have time to work on the hard tasks and the AI Virtual Agent can work on the easy stuff!

2 Real-World Case Studies for Intelligent Virtual Agents

Preparing for the unexpected is critical for every business. It should be done at least yearly, if not more frequently. The current situation does highlight how technology can help, particularly with disruption, a remote workforce and the need to keep businesses running. A great example is the role of a Virtual Agent technology.

You'll hear from Serviceaide CEO, Wai Wong on how employing a Virtual Agent can add value to your business during critical times and ensure seamless business continuity.

Your Business Continuity Plan Is Not Complete Without A Virtual Agent

Artificial Intelligence

ITSM

ITSM Strategy

Chatbots

Knowledge Management

Automation

Customer Support

Are you an IT service management professional interested in developing your knowledge and improving your job performance? Join the IT service management community to access the latest updates from industry experts. Learn and share insights related to IT service management (ITSM) including topics such as the service desk, service catalog, problem and incident management, ITIL v4 and more. Engage with industry experts on current best practices and participate in active discussions that address the needs and challenges of the ITSM community.

IT Service Management

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IT Project Management

Get powerful help desk and support insights from influential experts. Connect with thought leaders and colleagues to get the most up-to-date knowledge on the help desk and support strategies that effect business value and growth.

Help Desk and Support

As an IT professional, many of the problems you face are multifaceted, complex and don’t lend themselves to simple solutions. The information technology community features useful and free information technology resources. Join to browse thousands of videos and webinars on ITIL best practices, IT security strategy and more presented by leading CTOs, CIOs and other technology experts.

Your Business Continuity Plan Is Not Complete Without A Virtual Agent

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