Preparing for the unexpected is critical for every business. It should be done at least yearly, if not more frequently. The current situation does highlight how technology can help, particularly with disruption, a remote workforce and the need to keep businesses running. A great example is the role of a Virtual Agent technology.
You'll hear from Serviceaide CEO, Wai Wong on how employing a Virtual Agent can add value to your business during critical times and ensure seamless business continuity.