Customer Retention is an Art Form & A Strategy

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Presented by

Babette Ten Haken, Founder & President, Sales Aerobics for Engineers®

About this talk

Sales teams focus on landing the initial deal. Customer retention becomes the responsibility of everyone else in the organization who was not part of that first sale. Discover how to leverage the value of post-sale support teams. Create customer experiences which contribute to customer success and customer retention.

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