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Cut the Digital Transformation Fluff: Creating Metrics That Matter

As the old adage goes, “you can’t manage what you can’t measure.” But what if the measurements are part of the problem? After all, you can move the needle on what you measure, but there may be unanticipated outcomes. When it comes to transforming how an organization delivers software, how you measure success also needs to change.

Despite a marked adoption of agile development practices in the last five years, Forrester Research found that developers haven’t made much progress at delivering software faster. What’s the disconnect? Forrester has found a number of interrelated factors behind organizations that outperform in software delivery. One of them is metrics.

Join this webinar with special guests Jeffrey Hammond, Forrester Research Analyst, and Patrick Feeney, Senior Director of IT Digital Products at Healthcare Services Corporation (HCSC), to learn:

● The types of metrics high-performance software teams are using
● Which metrics are counterproductive to improving software delivery
● How HCSC has used metrics to manage software delivery change
● Which roles should be using which metrics and when

Speakers:
Jeffrey Hammond, Vice President and Principal Analyst, Forrester Research
Patrick Feeney, Senior Director, IT Digital Products, Healthcare Services Corporation
Recorded Jul 18 2019 63 mins
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Presented by
Jeffrey Hammond, Forrester Research & Patrick Feeney, Healthcare Services Corporation
Presentation preview: Cut the Digital Transformation Fluff: Creating Metrics That Matter

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  • Breaking the Business Bottleneck: Fixing the Problems (Part 2) Oct 16 2019 1:00 pm UTC 60 mins
    Rick Clark, Field CTO and Coté, Director at Pivotal
    For the most part, we know what IT needs to do become a "tech company": move to a more frequent, usually weekly release cycle, focus on customer-centric design, and rely on cloud platforms to automate infrastructure toil. What does the rest of your organization, outside of IT, need to do?

    In part two of this webinar series, we discuss new models and tactics to break the business bottleneck across strategy, finance, and management. Based on case studies and first hand experience you'll be able to start planning the rollout of digital transformation beyond IT.
  • Confronting the Business Bottleneck: Digital Strategy Beyond IT (Part 1) Oct 3 2019 1:00 pm UTC 60 mins
    Rick Clark, Field CTO and Coté, Director at Pivotal
    "Digital transformation is a fancy term for customer innovation and operational excellence that drive financial results." —John Rymer and Jeffrey Hammond, Forrester

    Digital transformation is a strategic imperative for many organizations. They suffer "existential threats" from "tech companies." Thanks to DevOps, Agile, and Cloud, IT departments know how to operate like "tech companies." But do the rest of their organizations - "The Business" - know how to take advantage of these new capabilities?

    Based on real world case studies, this series explores the theory that business is now the bottleneck for digital transformation. There are a handful of enterprises that have broken the business bottleneck, like retailer, The Home Depot, that are figuring it out and thriving. There are more organizations, though, that are stumbling. IT isn’t the bottleneck anymore, it’s finance, strategy, and management.

    Part one explains this case, and part two will prescribe how organizations can break the bottleneck.
  • How a Large FinTech is Breaking Up Monolithic Applications into Microservices Sep 26 2019 5:00 pm UTC 60 mins
    Clint Myers & Navdeep Singh from Fiserv & Richard Reichgut from Pivotal
    Earning client trust every day is one of Fiserv’s core values. Its key reflection is the quality that gets delivered to Fiserv’s client. In this webinar, Fiserv’s Clint Myers, CTO Fiserv Bank Solutions, and Navdeep Singh, VP, Infrastructure Engineering, share how the company is modernizing its existing core application portfolio for scale, including how it broke up monolithic applications into microservices, running on Pivotal Platform, with no downtime or impact to the customer experience.

    While the journey is ongoing, Clint and Navdeep will provide three (3) ingredients for a successful project, including lessons learned that you can incorporate into your modernization program and how Fiserv Business Technology Services can help. Join Pivotal and Fiserv to learn about application modernization challenges unique to companies in regulated industries, including:

    ● What’s required to modernize these applications into microservices.
    ● What the Fiserv team wishes they’d done earlier.
    ● What was most important to Fiserv’s success.

    Fiserv is one of the world’s largest payments and financial technology providers. Prior to the acquisition of First Data, they moved over $75+ trillion annually and have over 25m active bill pay users. With millions of consumers, thousands of financial institutions and hundreds of other organizations rely on Fiserv to move and manage money and information on their behalf every day—trust is everything.

    Pivotal Privacy Statement:
    https://pivotal.io/privacy-policy

    Fiserv Privacy Statement:
    https://www.fiserv.com/en/about-fiserv/privacy-policy.html

    This webinar:
    https://content.pivotal.io/webinars/sep-26-how-a-large-fintech-is-breaking-up-monolithic-applications-into-microservices-webinar
  • Using Windows Clusters on Kubernetes for Legacy .NET Applications Recorded: Sep 19 2019 63 mins
    Chris Umbel, Advisory Solutions Architect and David Dieruf, Product Marketing Manager at Pivotal
    Supporting legacy applications—much less figuring out how to containerize them—is not high on anyone’s list. Everyone has old infrastructure hosting even older apps, and is asked to “get it in a container.” With the introduction of Windows clusters in Kubernetes, we’re given a straightforward way of accomplishing this that results in very little tech debt.

    In this hour-long online class, we’ll set the following goals:

    ● Make no code changes during the move.
    ● Run the app in a true Windows container.
    ● Show step-by-step how it can be accomplished.

    We look forward to you joining us.
  • Infrastructure Design For Kubernetes (EMEA) Recorded: Sep 18 2019 54 mins
    Fabio Chiodini, Advisory Platform Architect EMEA Pivotal
    Kubernetes is all the rage, and there are a ton of tools to deploy it. There are installers, cloud managed setups, full distributions like Pivotal Container Service (PKS), etc. but there’s always the question - beyond the software aspect, what do I need to build and provide for a successful container orchestration environment? Host types? What about storage? Networking? Load balancing?

    Attendees of this webinar will walk away with an understanding of the considerations when choosing:

    ● compute platforms to run containers, along with storage systems (what is CSI anyways?);
    ● networking and load balancing.

    Think of this as ‘K8S for infrastructure folks’.
  • The 2019 Accelerate State of DevOps Report Recorded: Sep 12 2019 61 mins
    Dr. Nicole Forsgren, Research and Strategy at Google Cloud and Richard Seroter, VP of Product Marketing, Pivotal
    The Accelerate State of DevOps Report is the result of five years of research—and more than 30,000 data points—and aims to understand how software delivery and operational (SDO) performance drives organizational performance. Our data also supports analyst reports that the industry is crossing the chasm: we see almost 3x the proportion of elite performers compared to last year, with low performers shrinking in comparison.

    In this webinar, we discuss the key findings in the 2019 report. Join us and learn:

    ● the best strategies for scaling DevOps;
    ● how to leverage the cloud to drive superior outcomes and unlock effective change management;
    ● how to optimize productivity so you can improve work/life balance and reduce burnout; and
    ● new findings for how to build a great organizational culture.

    Speakers:

    Dr. Nicole Forsgren does research and strategy at Google Cloud. She is co-author of the Shingo Publication Award-winning book, Accelerate: The Science of Lean Software and DevOps, and is best known as lead investigator on the largest DevOps studies to date. She has been a successful entrepreneur (with an exit to Google), professor, performance engineer, and sysadmin. Her work has been published in several peer-reviewed journals.

    Richard Seroter is the VP of Product Marketing at Pivotal, a 12-time Microsoft MVP for cloud, an instructor for developer-centric training company Pluralsight, the lead InfoQ.com editor for cloud computing, and author of multiple books on application integration strategies. As VP of Product Marketing at Pivotal, Richard heads up product, partner, customer, and technical marketing and helps customers see how to transform the way they build software. Richard maintains a regularly updated blog (seroter.wordpress.com) on topics of architecture and solution design and can be found on Twitter as @rseroter.
  • How to Boost Performance of .NET Microservices with Pivotal Cloud Cache Recorded: Sep 2 2019 20 mins
    Nikhil Chandrappa, Data Engineer, Pivotal
    In-memory caching is not new technology. But it takes on renewed significance with cloud-native, distributed applications. Modern day caching can alleviate the performance and availability challenges associated with your most important modern apps.

    In this webinar, we will explore why caching should be a vital part of your distributed systems. You’ll learn how:

    ● A highly available cache can keep apps online serving data, and protect against data loss, in the event of infrastructure failure.
    ● An elastic cache like PCC can adjust to the needs of your applications. Elasticity at the data layer is crucial for the elasticity of the entire system.
    ● A caching layer can reduce the adverse efforts of network latency on system performance.
    ● Enterprises use PCC alongside Pivotal Platform. We’ll also examine the day-to-day experience of managing the caching service.
    ● PCC can support caching patterns for Spring and .NET microservices.

    Join us to find out how caching can improve the performance of your essential customer-facing systems.

    Presenter Bio:
    Nikhil Chandrappa is a data engineer at Pivotal. He focuses on helping enterprises to architect data platforms on cloud. He specializes in full stack development with focus centered around Spring Data, caching, and cloud native data pipelines. He is originally from Mysore, India, and has a masters degree in computer engineering from Syracuse University.
  • Making Microservices Smarter with Istio, Envoy and Pivotal Service Mesh Recorded: Aug 22 2019 30 mins
    Brian McClain, Assoc. Principal Product Marketing Manager & Tyler Britten, Sr. Principal Technologist, Pivotal
    As the popularity of microservices continues to rise, so does the need for an efficient means of intercommunication. Features such as service discovery, client-side load balancing, and circuit breakers become invaluable tools as the complexity of your landscape grows. Thus, the rising popularity of the service mesh as means of delivering those capabilities.

    While this technology space is still young, Istio and Envoy have already become the tools that many use to solve these problems. The Pivotal Application Service (PAS) integration with these solutions introduced weighted routing and guaranteed service identity—and now we’re bringing these features to Pivotal Container Service (PKS) via the new Pivotal Service Mesh.

    In this webinar, we’ll explore why a service mesh matters and how Pivotal Service Mesh works, and we’ll give you a sneak peak into its future.
  • Why Developers Need a Platform and Not Just Containers (EMEA) Recorded: Aug 7 2019 59 mins
    Adam Fowler, Platform Architect, Pivotal
    Over the last few years, software containers have become a big deal. According to Gartner, "by 2023, Kubernetes will be deployed in more than 80% of all on-premises private cloud and cloud-inspired environments, up from less than 10% today, requiring I&O to acquire operational competencies."

    The wide adoption of containers has been primarily driven by developers. But to see real success, you need to work across both development and operations teams to ensure the environment in which these containers run can operate securely and at scale.

    Join Pivotal Platform Architect, Adam Fowler, for a webinar where we’ll explore how a platform offering, layered on top of containers, enables developers to build and deploy applications at speed and scale, thereby increasing productivity and product time to market.
  • Cloud-Native Patterns and the Benefits of MySQL as a Platform Managed Service Recorded: Aug 2 2019 49 mins
    Judy Wang, Product Management and Jagdish Mirani, Product Marketing
    You can’t have cloud-native applications without a modern approach to databases and backing services. Data professionals are looking for ways to transform how databases are provisioned and managed.

    In this webinar, we’ll cover practical strategies you can employ to deliver improved business agility at the data layer. We’ll discuss the impact that microservices are having in the enterprise, and what this means for MySQL and other popular databases. Join us and learn the answers to these common questions:

    ● How can you meet the operational challenge of scaling the number of MySQL database instances and managing the fleet?
    ● Adding to this scale challenge, how can your MySQL instances maintain availability in a world where the underlying IT infrastructure is ephemeral?
    ● How can you secure data in motion?
    ● How can you enable self-service while maintaining control and governance?

    We’ll cover these topics and share how enterprises like yours are delivering greater outcomes with our Pivotal Platform managed MySQL.

    Now you can scale without fear of failure.
  • Learn Cloud-Native .NET: Core Configuration Fundamentals with Steeltoe Recorded: Jul 24 2019 62 mins
    David Dieruf, Principal Product Marketing Manager, Pivotal
    How do you avoid a messy jumble of configuration management? First, you can rule out holding settings internally to the app. Hard coding values in a compiled artifact limits almost everything about an application’s ability to scale. Attaching a .config file to each instance of the application is also not reasonable. (Yes, your externalized config values from the artifact.) But you’re no better off with managing and updating things.

    This class will visit the Microsoft.Extensions.Configuration package and the many options it offers .NET Core developers. We’ll cover everything from using the default providers (and what’s going on under the covers) to custom providers implemented in Steeltoe. There are many stops in between where developers can achieve the best mix of business requirements and technical needs.

    Attend this class to learn the following:

    ● How to use external configurations with Spring Config using Steeltoe
    ● Best practices for externalizing configuration
    ● How to get the most from Spring Config without adding complexity
  • Cut the Digital Transformation Fluff: Creating Metrics That Matter Recorded: Jul 18 2019 63 mins
    Jeffrey Hammond, Forrester Research & Patrick Feeney, Healthcare Services Corporation
    As the old adage goes, “you can’t manage what you can’t measure.” But what if the measurements are part of the problem? After all, you can move the needle on what you measure, but there may be unanticipated outcomes. When it comes to transforming how an organization delivers software, how you measure success also needs to change.

    Despite a marked adoption of agile development practices in the last five years, Forrester Research found that developers haven’t made much progress at delivering software faster. What’s the disconnect? Forrester has found a number of interrelated factors behind organizations that outperform in software delivery. One of them is metrics.

    Join this webinar with special guests Jeffrey Hammond, Forrester Research Analyst, and Patrick Feeney, Senior Director of IT Digital Products at Healthcare Services Corporation (HCSC), to learn:

    ● The types of metrics high-performance software teams are using
    ● Which metrics are counterproductive to improving software delivery
    ● How HCSC has used metrics to manage software delivery change
    ● Which roles should be using which metrics and when

    Speakers:
    Jeffrey Hammond, Vice President and Principal Analyst, Forrester Research
    Patrick Feeney, Senior Director, IT Digital Products, Healthcare Services Corporation
  • Pivotal Cloud Foundry 2.6: A First Look Recorded: Jun 27 2019 53 mins
    Jared Ruckle and Dan Baskette, Pivotal
    Join Dan Baskette and Jared Ruckle for a view into Pivotal Cloud Foundry (PCF) 2.6 capabilities with demos and expert Q&A. We’ll review the latest features for Pivotal’s flagship app platform, including:

    CUSTOM SIDECAR PROCESSES (BETA)
    In Pivotal Application ServiceⓇ 2.6 (PAS), developers can run custom sidecar processes in the same container as their application. This simplifies development for all kinds of “wire” use cases, including proxy forwarding, client-side load balancing, timeouts, and retries.

    MULTI-CLOUD CONTINUOUS DELIVERY WITH SPINNAKER
    PCF now integrates nicely with the most popular CD tool, Spinnaker. Spinnaker 1.14 now supports several advanced CD scenarios with PCF. As a result, large development teams can more easily deploy to production to improve outcomes. Use Spinnaker with PAS as well as Enterprise PKSⓇ. (This integration is backed by community support.)

    NEW PERMISSIONS MODEL IN CONCOURSE FOR PCF (coming soon) Concourse for PCF 5.2 will include a powerful new permissions model to better segment access to build pipelines. The new release will add compatibility with CredHub for secrets management as well.

    MULTI-DATACENTER REPLICATION CAPABILITIES FOR MySQL (coming soon) MySQL for PCF 2.7 will add multi-DC replication capabilities as a beta feature. This will offer more stability and scalability for your database apps.

    Plus much more!
  • Tools and Recipes to Replatform Monolithic Apps to Modern Cloud Environments Recorded: Jun 27 2019 63 mins
    Rohit Kelapure, Pivotal Consulting Practice Lead
    Digital transformation includes replatforming applications to streamline release cycles, improve availability, and manage apps and services at scale. But many enterprises are afraid to take the first step because they don’t know where to start. In this webinar, Rohit will provide a step-by-step guide that covers:

    ● How to find high-value modernization projects within your application portfolio
    ● Easy tools and techniques to minimally change applications in preparation for replatforming
    ● How to choose the platform with the right level of abstraction for your app
    ● Examples that show how Java EE Websphere applications can be deployed to Pivotal Cloud Foundry

    We look forward to you joining us.

    Pivotal Privacy Statement:
    https://pivotal.io/privacy-policy
  • Cloud Native IT로의 전환을 위한 3가지 필수 요소와 마이크로서비스 전환 방법론 Recorded: Jun 13 2019 71 mins
    이정인 매니저, 김영태 상무
    본 웨비나에서 다루어지는 내용은 다음과 같습니다.

    1. Cloud Native IT로의 전환을 위한 3가지 필수 요소
    최근 기업의 비즈니스 환경이 클라우드로 급격하게 변화하고 있습니다. 기업의 경쟁력을 극대화하기 위해 전략적으로 가져가야할 3가지 분야에 대해 알아봅니다. 클라우드 환경을 사내에 확대하기 위한 "전파", 클라우드 위에 올라가는 비즈니스 로직에 해당하는 실제적인 "업무", 그리고 이를 운영하고 사용하는 "조직"에 대한 이야기를 짧게 가져볼 예정입니다.

    2. 마이크로서비스 전환 방법론과 사례경험
    기존 모노리스 애플리케이션의 마이크로서비스 전환은 쉽지 않은 프로젝트입니다. 이번 웨비나에서는 피보탈의 경험으로부터 만들어진 마이크로서비스 도출 및 구현에 관한 방법론을 설명합니다. 그리고 국내에서 관련 프로젝트를 진행하며 겪었던 경험담도 공유합니다.
  • Continuously Deliver to Pivotal Cloud Foundry With Spinnaker (APJ) Recorded: Jun 11 2019 52 mins
    Pas Apicella, Advisory Platform Architect APJ, Pivotal and Amith Nambiar, Senior Partner Platform Architect, Pivotal
    Continuous delivery was born as an extension of agile methods. After all, if you can’t get your code changes to your customers fast enough to provide value and get timely feedback, then why be agile in the first place?

    Join us on this webinar as we discuss how your organisation can continuously deliver to Pivotal Cloud Foundry using Spinnaker, a continuous delivery platform that originated at Netflix.

    We’ll take you through the following:
    - What Spinnaker is, including its origins, adoption, and usage in the wild
    - How enterprises can benefit from a continuous delivery platform like Spinnaker
    - How to use Spinnaker’s Automated Canary Analysis to deliver your apps with confidence
    - A live demo showing how to build a pipeline with Automatic Canary Analysis to deploy apps onto Pivotal Cloud Foundry
  • Better Pivotal Cloud Foundry Monitoring: What You Need to Know Recorded: Jun 4 2019 53 mins
    Hristo Dimitrov, PCF Platform Developer, Skyline Platform Engineering; Pontus Rydin & Gordana Neskovic, Wavefront
    How to Avoid Triaging Pains and Diagnose Issues from App to Platform

    Pivotal transforms how enterprises build and run software. Pivotal Cloud Foundry (PCF) unleashes developer’s productivity, driving faster innovation and lower costs. But you need a better way to monitor it all.

    Wavefront by VMware is tailor-made to monitor Pivotal and Cloud Foundry environments. Wavefront enables large distributed teams to see all telemetry in one place, from applications, to the PCF platform, and the underlying infrastructure. This unified visibility is essential for collaboration across developer, infrastructure and PCF teams, sharing insights into infrastructure’s and platform’s impact on application performance, and ultimately accelerating MTTR.

    If you’re a developer or PCF operator, attend this webinar to learn how to:

    •Get full-visibility into application, PCF platform and infrastructure health and KPIs
    •Quickly pinpoint problem spots using the correlation between an application and the underlying PCF components and infrastructure
    •Trace production issues from application, to the platform and infrastructure layers
  • Deploying Kubernetes to Drive Business, Not Complexity Recorded: May 29 2019 62 mins
    Chuck Knostman, Dave Bartoletti and Cornelia Davis
    Everybody is talking about the promise of Kubernetes, but it takes more than optimism to turn a complex technology into something that can deliver real business results.

    Once deployed, Kubernetes presents a litany of operational, management, and cultural challenges for which many users will not have prepared adequately. This webinar will highlight approaches to successfully implementing Kubernetes at enterprise scale and making it an effective facilitator of digital transformation.

    Join special guest Dave Bartoletti of Forrester Research in conversation with Chuck Knostman, Vice President IT at T-Mobile, and Cornelia Davis, Vice President of Technology for Pivotal, as they discuss how companies can get the most value from their Kubernetes deployments, which workloads are best suited for those environments, and the true state of Kubernetes adoption among enterprises.

    Speakers:
    Chuck Knostman, Vice President IT, T-Mobile
    Dave Bartoletti, Vice President, Analyst, Forrester Research
    Cornelia Davis, Vice President of Technology, Pivotal
  • What’s New in RabbitMQ 3.8? Recorded: May 23 2019 64 mins
    Michael Klishin, RabbitMQ Software Engineer, and Karl Nilsson, RabbitMQ Software Engineer
    Recent releases of RabbitMQ have made the most popular open-source message broker even more rock solid. The team has made it easier to deploy and easier to operate from Day 2 on. As a de facto standard for message-based architectures, this is great news for teams building microservices and other distributed applications.

    But let’s face it: not everyone is running the latest version and taking advantage of these new stability and operational features. Now the next major version (3.8) is shipping and it has some breakthrough features for reliability and scaling. Are you ready?

    Join Pivotal’s Michael Klishin and Karl Nilsson, RabbitMQ Software Engineers, as they share what’s new in RabbitMQ 3.8. You’ll learn:

    ● How making RabbitMQ persistent and fault tolerant is evolving from mirrored queues to quorum queues
    ● What mixed-version clusters are and how they simplify upgrades
    ● How RabbitMQ 3.8 continues to make deploying and operating RabbitMQ easier
    ● What’s available in terms of OAuth 2.0 support, monitoring improvements, and more
    ● What features are in development for future versions and minor releases

    We look forward to you joining us.
  • Maturing Your Cloud-Native Platform for Security and Resilience Recorded: May 21 2019 58 mins
    Jerome Walter, Field CISO APJ, Pivotal
    The emergence of cloud-native technologies—and immutable infrastructures more specifically—is changing the security risk landscape and offering a new perspective on security management.

    In this talk, we’ll explore the benefits of software architectures based on immutable infrastructures and how mature practices can help reduce the security risk—without spending on additional layers of security solutions.

    Specifically, we’ve seen how teams focusing on delivering the “3 Rs” of cloud-native security (repairing, rebuilding, and rotating) in their platform are shifting the needle of vulnerability management. Modern software’s ability for zero-downtime patching, periodical rebuilding, and short-lived secrets provide a massive reduction in security risks, allowing security and resilience practitioners to focus on added-value activities.

    As security is now operated throughout the IT organisation rather than in silos, we’ll extend our discussion to see how outcome-driven metrics can help create alignment across teams and be a measure for security management in a collaborative culture environment.

    Join us for this webinar to learn:
    - The native security benefits of immutable infrastructure
    - The 3Rs of cloud-native security: repaving regularly, repairing immediately, and rotating secrets frequently
    - Key security metrics to be used in DevOps practices
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  • Live at: Jul 18 2019 5:00 pm
  • Presented by: Jeffrey Hammond, Forrester Research & Patrick Feeney, Healthcare Services Corporation
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