Predict Failures Before They Impact the Customer Experience

Presented by

Rishi Sharda, Tanzu Observability Solution Engineer, APJ, VMware & Steve Bajada, Tanzu Observability Sales Lead, ANZ, VMware

About this talk

Customer Caroline is making a purchase online when suddenly the application fails, and she is unable to complete her transaction. After a call with customer support, she proceeds to share her experience failure on social media and then turns to a competitor’s site. Meanwhile, your DevOps team have no idea why the volume of tickets is increasing and your SRE team are rushing to remedy the situation. Does this sound familiar? This scenario can significantly impact your brand, customer base and revenue. To avoid this, how can you predict and resolve issues before they impact the customer experience (and bottom line)? Join us on this session as we discuss how observing everything can enable your business to: - Proactively avoid issues before they impact the customer experience - Achieve complete visibility of application health, CI/CD pipeline and infrastructure - Define, track and alert on SLOs and SLAs - Deliver valuable business insights to executive stakeholders
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