Security teams are increasingly transitioning customer authentication processes to integrate “something you have and/or know,” especially when enacting a funds transfer online or in-person and making payments.
However, this evolution creates friction between the customer experience (CX) and necessary security controls—especially in pressurized, highly regulated industries like financial services, wherein compliance regulations grow ever stricter and region-specific.
In this Fireside Chat, Forrester Principal Analyst Alyson Clarke and MassMutual BISO Chris Rich join Okta’s Tom Malta and Courtney Fong to discuss the challenges, opportunities, and predicted trends related to financial services customer identity, as well as how to effectively balance security and CX.
Tune in for this can’t-miss session that includes insight into how:
1. CX is evolving in the financial services industry
2. To meet & leverage security mandates to create better user experiences
3. AI/ML impact financial identity security
4. Experts predict identity will continue to be embedded in transactions.