For your customers, a great digital experience is expected, but challenging to deliver. Consider:
• 90% of companies will compete based on customer experience (CX) this year.
• 76% of consumers are frustrated when they don’t receive personalized experiences from brands.
• And 58% of orgs say leveraging customer data to deliver this personalization is a significant or moderate challenge.
Promising superior CX with these challenges in hand starts with an unsuspecting interaction: the loginbox—your brand’s gateway to acquisition, retention, and loyalty.
Join this panel of Okta and Deloitte product marketing, identity and access management, and cyber risk experts as they explain why customer identity and access management (CIAM) plays an essential role in CX, how to use CIAM to drive retention and loyalty, and how to improve conversion throughout the customer journey.