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Using Incident Data to Build Better Internal Processes

"When was the last time you switched service providers? In today's fast paced digital markets switching service providers is easy. There is no room for delayed responses or slow recovery on incidents. How well does your team respond? Are you constantly getting better?

Watch how Andy Domeier of SPS Commerce, gets into specifics around data you can take from your incident management process to drive real business improvements. Learn what patterns have worked well at SPS to create a highly efficient & collaborative incident response attitude. Enabling organizations to iterate quickly is a distinct competitive advantage in this age of digital disruption."

This session is collectively part of PagerDuty Virtual Summit.
Recorded Nov 4 2016 33 mins
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Presented by
Andy Domeier, Director, System Operations, SPS Commerce
Presentation preview: Using Incident Data to Build Better Internal Processes

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  • Using Incident Data to Build Better Internal Processes Recorded: Nov 4 2016 33 mins
    Andy Domeier, Director, System Operations, SPS Commerce
    "When was the last time you switched service providers? In today's fast paced digital markets switching service providers is easy. There is no room for delayed responses or slow recovery on incidents. How well does your team respond? Are you constantly getting better?

    Watch how Andy Domeier of SPS Commerce, gets into specifics around data you can take from your incident management process to drive real business improvements. Learn what patterns have worked well at SPS to create a highly efficient & collaborative incident response attitude. Enabling organizations to iterate quickly is a distinct competitive advantage in this age of digital disruption."

    This session is collectively part of PagerDuty Virtual Summit.
Your Fastest Path to Incident Resolution
PagerDuty is helping IT Operations and DevOps professionals deliver on the promise of agility, performance and uptime. Our enterprise-grade incident management helps you orchestrate the ideal response to create better customer, employee, and business value.

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  • Title: Using Incident Data to Build Better Internal Processes
  • Live at: Nov 4 2016 6:05 pm
  • Presented by: Andy Domeier, Director, System Operations, SPS Commerce
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