Joseph McKendrick, Lead Analyst, Unisphere Research
Whether you are a customer attempting to access an e-commerce site, or a manager at the other end charged with keeping the site’s applications performing flawlessly on a 24x7 basis, you know that there are always going to be glitches lurking. The best way to mitigate these issues is through effective monitoring, testing and quality assurance.
A new survey of 526 managers and professionals finds that Web application issues are an all-too-common problem, with at least three out of 10 saying they have experienced problems personally as end-users on a weekly basis, and also dealt with issues as IT/application managers. However, even at the busiest e-business operations, there is too little monitoring, testing and quality assurance to reduce or mitigate the prevalence of Web application errors.
The survey, among application managers at a range of companies, was conducted by Unisphere Research, a division of Information Today, Inc., in partnership with Oracle Corporation. Survey respondents included members of the Oracle Applications Users Group (OAUG) and readers of Database Trends and Applications (DBTA) magazine. The survey, conducted in March 2009, was announced via an email notification to the OAUG membership and DBTA readership lists, which directed participants to a Web-based survey instrument.
Joseph McKendrick, Lead Analyst, Unisphere Research – A Division of Information Today, Inc