Data mining and analytics – an interview with David Chiu

There are tasks being performed and called “IT problem management” at every type and size of business. But most of those fall short of the goals of true, proactive problem management – to resolve incidents, identify and address their root causes, and reduce occurrence and recurrence of incidents and problems.

How best to ensure your IT people, processes, and technologies are adequately prepared to deliver proactive problem management?

Learn more from experienced experts at this informative, valuable one-hour webinar.

Speakers:

• Bill Talbot – trusted adviser to more than 150 companies over more than 20 years, focused on IT asset management (ITAM)
• Mike Bombard – Chief Operating Officer, Virima Technologies
• Moderator: Ryan Schmierer, a recognized industry thought leader in the areas of Digital Transformation, IT Strategy, Service Management and Operations.

If you are an IT decision maker, or a change, configuration, or incident manager, you’ll want to attend this event. Bring your questions and experiences for a spirited discussion, and leave with ideas you can use.

There are tasks being performed and called “IT problem management” at every type and size of business. But most of those fall short of the goals of true, proactive problem management – to resolve incidents, identify and address their root causes, and reduce occurrence and recurrence of incidents and problems.

How best to ensure your IT people, processes, and technologies are adequately prepared to deliver proactive problem management?

Learn more from experienced experts at this informative, valuable one-hour webinar.

Speakers:

• Bill Talbot – trusted adviser to more than 150 companies over more than 20 years, focused on IT asset management (ITAM)
• Mike Bombard – Chief Operating Officer, Virima Technologies
• Moderator: Ryan Schmierer, a recognized industry thought leader in the areas of Digital Transformation, IT Strategy, Service Management and Operations.

If you are an IT decision maker, or a change, configuration, or incident manager, you’ll want to attend this event. Bring your questions and experiences for a spirited discussion, and leave with ideas you can use.

Automation brings several obvious benefits to any IT estate. These include more consistent performance of critical and mundane tasks and compliance with business processes. But when intelligently applied, IT automation can deliver significant additional benefits and business value.

• Free up skills for more complex, higher-value tasks
• Ensure timely updates of CMDB data as changes occur across the environment
• Better cyber security through more consistent, more timely patch and update deployment

You need a clearly defined set of goals and a solid plan to achieve intelligent automation. And you need to ensure your IT management solutions are up to the tasks required.

Join industry experts Mike Bombard, Robert Roberts, Director of IT Operations and Support at Segra and Michael Dortch for an informative, thought-provoking discussion of the benefits and challenges of intelligent IT automation. You’ll learn things you can do now and things you should be thinking about to achieve and extend intelligent automation across your IT estate.

IT service management (ITSM) is evolving rapidly as more and more enterprises pursue digital transformation. At the same time, cyber security threats are growing in number, sophistication, and impact on the operations, revenues, and reputations of victimized companies. Meanwhile, at too many companies, service and security management are still operating in separate silos, with cooperation happening only after a threat becomes a successful breach.

How best to move to a structure in which service and security management are integrated, proactive enablers and accelerators of your business?

At many companies, this is one of the goals driving an increased focus on security operations, or SecOps. But there are technological, cultural, and organizational challenges to your efforts to bring IT service management and security management closer together.

Join Industry experts Michael Dortch, Mike Bombard and Taylor Lehmann for a stimulating and informative discussion of these challenges and how companies are addressing them successfully. You’ll learn things you can do now to improve both service and security management at your company.

IT service management (ITSM) is evolving rapidly as more and more enterprises pursue digital transformation. At the same time, cyber security threats are growing in number, sophistication, and impact on the operations, revenues, and reputations of victimized companies. Meanwhile, at too many companies, service and security management are still operating in separate silos, with cooperation happening only after a threat becomes a successful breach.

How best to move to a structure in which service and security management are integrated, proactive enablers and accelerators of your business?

At many companies, this is one of the goals driving an increased focus on security operations, or SecOps. But there are technological, cultural, and organizational challenges to your efforts to bring IT service management and security management closer together.

Join Industry experts Michael Dortch, Mike Bombard and Taylor Lehmann for a stimulating and informative discussion of these challenges and how companies are addressing them successfully. You’ll learn things you can do now to improve both service and security management at your company.

Continual Service Improvements and minimizing the impact of Major Incident Management are critical to keeping your business running smoothly and out of the nightly news headlines.

This webinar, presented by ITSM process expert Ryan Schmierer and IT Service Management technology expert Mike Bombard will explore the role technology capabilities and process improvement can play to improve outcomes.

Ryan and Mike will discuss lessons learned from a major healthcare company case study and the challenges this company faced in managing major incidents. They will provide 5 things you can do today to improve major incident management and will discuss how by leveraging capabilities from discovery and infrastructure visualization tools will help your staff gain the insights they need to resolve issues quickly and continually make better-informed decisions.

The modern digital enterprise depends on EA, ITSM and IT project teams working together and sharing information as a cohesive unit. In this session, we will share some tips on how to make that a reality. In many organizations, Enterprise Architecture and Service Management & Operations are separate functions that rarely interact with each other and business users are the ones paying the price. This session will look at how architects can use operational insights to design better technology solutions; how operations staff can use architecture models along with other configuration data to better assess impacts, risks and diagnose issues; and how these functions together can enable a more agile business environment.

E-mail: rsconsultingnw@outlook.com

Connect with Ryan on LinkedIn

Catch up on the latest IT trends at IT Chronicles

Other BrightTALK Presentations by this presenter

Minimizing the time taken to identify a security breach enables a company to mitigate the problem and limit the potential damage to its data and reputation.
Deploying an automated detection and response tool gives security practitioners the insight they need to respond to cyber-security attacks.

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Improved server monitoring solutions provide IT staff with better visibility into their operations, enabling them to deliver more effective IT services. Jon Cavanaugh, Sr Sales Engineer / Mgr Operations at OP5 talks to the 10 in Tech team about how this drives better business outcomes.

How cloud based business phone systems are enabling true workforce mobility through ease of use voice communication from any device. Effectively eliminating the need for a traditional desk phones and PBX systems is discussed with Brian Peterson, Co-Founder & VP Engineering at Dialpad talks and the 10 in Tech team.