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Achieving "World class ITSM" Kevin J. Smith

Kevin talks about his book "World Class ITSM" which focuses on the journey of the Helpdesk to Service Management, where it has been proven to work and what is aspirational for the future of ITSM to do things better.
Recorded Jan 5 2018 15 mins
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IT Chronicles Media
Presentation preview: Achieving "World class ITSM" Kevin J. Smith

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  • Title: Achieving "World class ITSM" Kevin J. Smith
  • Live at: Jan 5 2018 7:55 pm
  • Presented by: IT Chronicles Media
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