Name: Subscription Sessions: Retention & Loyalty - What’s Working, What’s Not
Start: 2024-04-25T18:00:00Z
End: 2024-04-25T18:00:31.000Z
Location: BrightTALK

Recurly is the leading subscription growth and billing platform trusted by thousands of brands across digital media, streaming, ecommerce, publishing, SaaS, education, consumer goods, and professional services industries to drive revenue and optimize the subscriber experience. Headquartered in Austin, TX, along with offices in Broomfield, CO, Medellin, and London, Recurly is powering the subscription economy for global enterprises such as Paramount+, Alaska Airlines, Sling, FabFitFun, and Sprout Social. The company provides the flexibility, intelligence, and scalability businesses need to succeed. With industry-leading analytics, revenue recovery tools, and frictionless billing solutions, Recurly helps brands maximize subscriber growth, increase retention, and unlock new revenue opportunities. Learn more at www.recurly.com.

Ready to take your subscription business worldwide? Learn real-world growth stories, common expansion pitfalls, and the tools that make global growth possible. Hear how top brands are scaling into new markets, Learn best practices for cross-border payments and localization, and more.

Scaling globally: How to grow beyond borders

Insights & strategies to reduce churn and boost value.

European consumers are hitting subscription overload. 78% say they feel overwhelmed, managing an average of 12 paid services. Subscription fatigue is real, and it’s driving churn.

Watch for new survey insights and proven strategies to reduce churn and grow retention in 2025 and beyond.

What European consumers really want in 2025

Join Recurly and PayPal for an exclusive event revealing how leading brands are transforming seasonal spikes into sustained subscriber growth — powered by smarter payments, flexible offers, and AI-driven retention.

From holiday peaks to 2026 growth: The subscriptions + payments playbook

Join industry experts to explore how prioritizing subscriber experiences leads to new avenues of sustainable growth for your business.

We’ll tackle proven strategies to engage customers, tools to drive conversions, and how to build long-term loyalty by putting subscribers first.

Experience-led growth: How leading brands engage, convert, and retain

Join subscription model expert, Robbie Kellman Baxter, as she shares proven strategies to expand subscriber bases and cultivate meaningful engagement. Robbie is the author of “The Membership Economy: Find Your Superusers, Master the Forever Transaction & Build Recurring Revenue”, which anticipated and defined the massive transformation from ownership to membership and the rise of subscription pricing. Don’t miss this opportunity to learn the secrets behind building thriving, long-lasting member communities.

Beyond the transaction: Turning customers into superusers

A free virtual session that focuses on strategies to drive growth and diversify revenue for e-commerce subscription businesses.

Proven Playbooks: Ecommerce Success Strategies

Hear from industry experts as they dive into exclusive benchmarks and trends derived from the over 67+ million unique subscribers and 2,200 global brands using Recurly, including Paramount+, Twitch, FabFitFun, AllTrails, and more.

Delve into subscribers' desires, purchasing behaviors, and the challenges they encounter by examining key industry aspects: acquisition, retention, churn, and payments.

Understand the key challenges facing DTC merchants, and learn actionable steps to combat these challenges.

The 2025 State of Subscriptions: The future of retention and revenue growth

Discover the latest innovations from Recurly built for subscriber growth in the AI era. Watch our 30-minute showcase to see what’s new across the Recurly platform, including a demo of Recurly Compass, our AI engine for subscriptions.

Fall Release Showcase + Recurly AI Demo

From billing complexities and revenue recognition to meeting compliance standards, let our experts guide you through proven strategies to navigate these obstacles. Learn how to handle rapid growth, coordinate compliance, and manage cross-border operations with confidence.

Avoiding subscription pitfalls: Scaling operations and finance for profitable growth

Hear from Recurly’s VP of Business Intelligence, formerly the Head of Analytics at Sling TV and Naked Wines USA. He'll dive into setting churn KPIs, implementing must-have dashboards for monitoring churn within your company, and how to identify patterns.

Subscription Sessions: Understanding Churn: KPIs and Reporting

Did you know that if you recover a failed payment, that subscriber will stay with you for another 141 days on average? This group of expert payment leaders will demystify the black hole of involuntary churn and provide actionable ways you can combat a leaky revenue bucket.

Presenters: 
Melanie Stout, Head of Recurring Services @ Optimized Payments
Jason Korosec, VP, Payments, Commerce, and Customer Care at Roku
Brian Zarlenga, VP, Business Development @ Output

Subscription Sessions: The "Failed Payments" Playbook

Trial conversion, subscriber cohorts, waking the zombies, pricing at renewal–there is no shortage of complexities in managing subscriptions. But where are you losing out on revenue opportunities? Join the former CMO of TheStreet and Sports Illustrated for this hands-on virtual workshop.

Subscription Sessions: Workshop: Identifying Gaps in your Subscriber Lifecycle

Creating a seamless product experience throughout your subscriber's journey while also boosting engagement and ARPU (average revenue per user) is no simple task. In this session, we'll explore how product and technology leaders craft product experiences to enhance subscriber engagement.

Subscription Sessions: The Future Subscriber Experience

Taxation rules and regulations are constantly changing, making it crucial for organizations to adapt and optimize their tax processes to fit their subscription billing model. Whereas one-time purchases are more localized, the sheer volume of subscriptions can understandably overwhelm an organization and subscription taxes are tricky to navigate at scale.

Questions to consider as you strategize include: 
• Should we include the year’s sales tax upfront in our offer, or calculate taxes every month to align with monthly user payments?
• What if I have tax-inclusive pricing and the tax rate changes? How will that affect my bottom line?
• Do we have the right internal tools and resources to gather tax data?

Hear from tax expert Gina Chen, Senior Sales Engineer at Vertex, as she sits down with Sarah McCredie, Director of Product Marketing at Recurly, and you to clarify how subscription businesses are ensuring tax compliance, calculation, and collection and to share common pitfalls of backend tax management.

Simplifying subscription taxes: 3 FAQs and common pitfalls to avoid

In order to grow and maintain a sustainable subscriptions-based business model, you need to dial into what motivates subscribers to buy, stay, and invite others; to pivot when these motivations change; and to diversity your offerings with the right level of targeting and personalization. 

The focus is no longer “growth at all costs;” instead, customers expect a tailored experience. Therefore, we directly asked subscribers, “What makes a great experience?” Our latest State of Subscriptions Report has the answers.

Explore our global subscriber preference research and report results, alongside subscription industry benchmarks, with Recurly CMO Theresa McEndree in this Subscription Sessions webinar.

The State of Subscriptions Report: What consumers want in 2024

Subscription program billing is under the scrutiny of many parties as relates to legal and regulatory compliance: The Federal Trade Commission, State Attorneys General and District Attorneys, consumer class actions, and Visa and Mastercard all bring their own rules to the table.

The bad news is, compliance is getting tougher than ever, with the FTC doubling down, increasingly restrictive state laws with diverse policies, and a focus on cancellation back-end processes. How can you possibly navigate these legal landmines?

Listen in to Linda Goldstein, Partner at BakerHostetler, as she offers sound advice on navigating the complexities of subscription compliance and dispenses tips to avoid the landmines.

Subscriptions and recurring billing: Navigating the legal landmines

Subscription businesses today face several headwinds: maintaining customer retention goals amid macro-economic downturn, proving your brand’s value to customers to justify pricing, and evolving your product to cater to power-users. These challenges necessitate innovation to drive subscriber growth, like creating new offers to incentivize investment or customized content packages, for instance. 

From pricing to payments, this distinguished panel will dive into the top tactics and strategies leading subscription businesses are using to drive recurring revenue in this challenging environment. 

Don’t miss this session as each speaker shares their perspective on what tactics truly drive subscriber growth and loyalty, what’s not working, and how the subscription landscape is evolving:
• Jack Marshall, Co-founder at Toolkits
• Megan Krouse, Director of Loyalty at Cinemark
• Michael Ribero, SVP Consumer Revenue at Condé Nast
• Seth Harris, VP, DTC Strategy & Operations at CNBC

Subscription Session: How industry leaders drive subscriber growth and loyalty

Subscription Sessions: Combatting Churn

Forget hypotheticals; we’re bringing together a heavyweight group of industry executives to break down the ways they’re driving retention. Learn best practices around onboarding journeys, building subscriber relationships, and driving LTV (lifetime value).

Presenters: 
Mary Rosberg, VP, Growth Evangelist at Recurly
Emilie Harkin, SVP, Growth @ The Guardian
Taylor Putnam, Principal Commercial Product Manager @ Alaska Airlines

Subscription Sessions: Retention & Loyalty - What’s Working, What’s Not

Retention

Loyalty

Subscription Economy

Finance Directors

Fintech

CFO Strategy

Finance

Financial Planning

Financial Analysis

Get powerful finance insights for your business. Connect with experts and colleagues to get the most up-to-date knowledge that will help you to determine which financial factors build or erode value in your organization.

Get powerful finance management insights for your business. Connect with experts and colleagues to get the most up-to-date knowledge that will help you to determine which financial factors build or erode value in your organization.

Get powerful financial planning and analytics insights for your business. Connect with experts and colleagues to get the most up-to-date knowledge and drive optimal financial performance for your company.

Financial Planning and Analysis

The accounting and finance community on BrightTALK features presentations from leading accountants and finance professionals. The accounting community includes tax planning strategies, QuickBooks webinars and other accounting webinars, while the finance community features presentations on financial capital regulations and forensic data analytics. Join the conversation by attending live financial and accounting presentations and connecting with industry thought leaders.

Subscription Sessions: Retention & Loyalty - What’s Working, What’s Not

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