Introduction to Monitoring Business Transactions

On Monday, June 24, 2019, thousands of internet users suffered performance problems due to a significant BGP leak that spread across major Tier 1 Networks, ISPs, and cloud providers.

In our latest webinar, learn how the problem was caused by improper filtering and peering among internet transit providers, and how Catchpoint’s Digital Experience Monitoring platform was able to detect and identify the problem using our network monitoring solution.

In this session, Catchpoint performance experts will present:

1. Where the BGP leak first occurred, and how it spread across multiple network providers

2. How Catchpoint identified the problem before the providers acknowledged it

3. Testing strategies that can mitigate the impact that outages have on your end-users

The most innovative companies in the world – Google, Amazon, Oracle, etc. – know that their entire business model depends on strong digital performance. They understand not only that amazing digital experiences are directly tied to business results, but that providing them requires top-down efforts across the entire company.

Priceline has become one of the most powerful travel sites on the web because they have fully bought into this mentality. And how have they gotten everyone to buy into this philosophy? By creating a culture of performance that can be scaled throughout the company and making it relatable to all the different teams and divisions – not just the DevOps or engineering units. 

Join us for a live webinar  to see how Priceline has instituted and cultivated this culture of performance by focusing on what matters the most,and ensuring that everyone has a stake in the outcomes.

Key Steps to be explored:

- Organizational Alignment
- Measurement
- Technical Approach

At Cloudflare, we not only protect 12 million domains against DDoS attacks with our global network but also accelerate their performance. Our 150+ data centers all over the world puts us in a key position to serve content from the edge to the end users, blazingly fast.

Join this webinar to learn about:

• How performance affects your revenue
• What is the right metric to measure and how
• Challenges in achieving an optimal performance on your web assets
• How to improve your website’s performance and user-experience
• Learn from industry experts on best practices for improving web performance

This presentation introduces the nuts and bolts of synthetic, real user, and on-premise monitoring, and explore the visibility into your end users' experience that each of these Catchpoint solutions provide to help detect and fix service delivery issues faster.

Join Catchpoint CEO, Mehdi Daoudi, as he details key considerations backed with personal experience in creating an organizational culture where every team, at every level values a customer-first attitude across their digital service delivery.

Key Takeaways:

The equation for determining the quality of performance and how to measure each component

How to translate the importance of the end user's digital experiences to other teams and stakeholders within an organization

How to implement a shift in thinking and doing to inspire a culture of quality within the organization

Mehdi Daoudi, CEO of Catchpoint, has seen first-hand the negative consequences to businesses in the wake of performance failures that cause end users to flee from their check-out carts, cancel their subscriptions, or take their money to a competitor instead.

Key Takeaways:

How to mitigate the risk of a digital transformation and protect your brand and revenue

Adapting IT toolsets to cover all digital experiences and proactively resolve issues

Contending with non-traditional performance factors with 24/7 monitoring across all locations

Chaos Engineering is both adventurous and enlightening. BUT, it also involves answering some very difficult questions:

- Was your Chaos Experiment successful?
- What is the ROI of conducting a Chaos Experiment?
- What is the expected behavior when things break?
- How do you ensure that what had to break is in fact breaking, and how do you guard yourself against a domino effect?
- Are your end users being impacted?

Monitoring prepares you to experiment with your systems and bring on the Chaos by providing you data that enables you to be both insightful and retrospective. Come learn with us about Monitoring your Chaos Experiments!

Learn how to monitor transactions that are critical to your company's revenue growth and how those insights can be used to assure optimal performance and best-in-class user experiences.

When transaction testing is done correctly, you’ll be able to better understand how customers interact with your site. Continuously monitoring those transactions can help Site Reliability and DevOps teams be more proactive and prevent potential service disruptions.

WebAssembly (wasm) Working Group leaders tackle user-generated questions in a panel discussion. Speakers include Working Group members and Chairs from Google and W3C, a Software Engineer from Mozilla, and a Senior Performance Engineer from Catchpoint.

Catchpoint and OpsGenie are two tools within the larger IT ecosystem that help many companies, especially ecommerce retailers, provide great customer experiences for their users. But with so many specialized tools out there, it’s very important for these platforms to be able to integrate and ‘play nicely’ with one another. Companies are faced with many options for different tools that all promise optimal performance and dependability. Watch to hear why Overstock chose Catchpoint and OpsGenie, and how they utilize the powerful capabilities of these two tools in tandem.

Key takeaways:

- The pivotal role of performance optimization in ecommerce
- The impact of alerting and OpsGenie's capabilities
- Catchpoint's ecommerce and business-impacting solutions
- How OpsGenie and Catchpoint work together for Overstock

IoT - or ‘Internet of Things’ - is changing the way we live and connect to the world around us. While enriching products and interactions, its rise carries far-reaching security concerns for all web technologies and services. Join the foremost experts as they field IoT questions in this panel.

SAP Hybris’s software powers enterprise businesses across the globe (including SAP itself) – so the user experience for both customers and employees must be fast and available 24/7. To achieve this, their performance team deploys comprehensive testing and monitoring strategies in development and internal/external production environments.

In this customer webinar, you’ll learn how SAP Hybris delivers end-to-end performance for customers around the world and employees behind the firewall.

Casey Rosenthal (Netflix), John Welsh (Google), and Bruce Wong (Twilio) answer community questions about the Chaos Engineering and Google DiRT (disaster recovery testing) practices. In a fun, informative hour of discussion, the panelists cover the origins of the practices, how they're run today, an incremental path to gaining adoption, qualities of a chaos engineer, and what's in store for the future.

APIs power today's connected digital world, but can also hurt your end-user’s experience if integrations are not available or functioning properly, so API monitoring has become critical to protecting performance.

Join Catchpoint’s API expert, Robert Castley, as he shares best practices for monitoring API transactions in the wild.

Performance and DevOps pros can sometimes get tunnel vision with regard to their day-to-day objectives by focusing on alerts and ignoring other relevant performance metrics. In this talk, Tom Gerhard of Priceline demonstrates why it’s important to measure things above and beyond those that have alerts tied to them. By establishing baselines and providing context for your digital infrastructure, you can:

-Better understand the alerts that you receive
-Discover unexpected problems
-Drive changes in your infrastructure
-Keep vendors accountable

As the size and scope of our digital systems grow, so does the amount of performance data that you must collect to ensure that those systems are operating at optimal levels. This is a particularly difficult challenge for enterprise companies that have a wide variety of digital properties under their control, as the sheer amount of data can be overwhelming. DevOps pros and SREs must be able to catalog, correlate, and analyze data in a matter of minutes during incident resolution; otherwise companies risk missing SLAs and having irate customers.

To overcome this challenge, Catchpoint offers Test Data Webhooks, specifically designed to manage and review mass quantities of performance data in real time.

In this latest installment of OpsCast Spotlight, Using Webhooks to Access Big Performance Data in Real Time, Google details how they have integrated Catchpoint Webhooks with their own cloud-based storage and visualization tools, and the positive business impact that they have seen as a result.

Key Takeaways:

Ways in which webhooks help users overcome the pool-based limits of APIs

How has Google utilized Test Data Webhooks using data storage and visualization tools?

Examples of performance problems that were detected through Catchpoint's real-time data

IT Ops teams at interactive media companies (think: news, sports, streaming services, etc.) are challenged with delivering high-quality experiences to their audiences despite images, rich media, and an increase in third party tags making today's media websites heavier than ever. Optimizing web and mobile content is key in boosting site performance to grow your subscriber base, increase ad revenue, and protect your brand.

In this 45-minute webinar, Senior Catchpoint Performance Engineer, Robert Castley, and Senior Cloudinary Solutions Engineer, Robert Moseley, explore:

- Analysis of media-specific challenges in providing great digital experiences to all end users

- Where media sites can optimize and measure what matters

- A deep-dive into optimization of images to positively impact performance

Andrew Smirnov (Performance Engineer at Catchpoint) leads an amazing panel with Adam Jacob (CTO at Chef), Liz Fong-Jones (SRE Manager at Google), and Charity Majors (Co-Founder at Honeycomb.io) tackling questions on DevOps & SRE straight from the tech community. They discuss the differences between the two disciplines, scaling tech orgs, build vs. buy, hiring great Ops team, and war stories about their worst outage.

P0, Sev1, or {insert your label for “royally screwed”}...your service just went down. Ask the incident management experts how to quickly restore service and prevent future outages.